Regent Honda — Supply of low quality accessories by regent honda thane

Address:

Thane, Maharashtra, 400615

I purchased honda city mh 04 hf 0174, in the month of january 2016 from hallmark honda thane. I have been getting my car serviced from regent honda thane as i was contacted by them for servicing my vehicle i also preferred as it is nearer than hallmark honda thane. I was contacted by regent honda employee for purchase of seat covers and door trim for my honda city car. I was assured of the best quality leather that is used in top model honda city vx and the texture of same quality/leather for door trim to get the symmetry, for this i am charged rs 11000/-, the same was costing rs 8000/- at hallmark honda with sun film coating still i preferred regent honda as i was assured of the best quality, but i was surprised to note that neither the seat quality nor the door trim is of the same texture, for which i was charged higher amount. Within one weeks time the seat cover started tearing at the head rest, this was brought to the notice of a senior officer at regent honda workshop thane who promised to resolve the issue. I requested for refund of the amount but instead of refunding he offered discount of rs 5000/- and asked me for purchase of another accessory. Hence i agreed for fog lamps of genuine quality with warranty, but till date no response from him. When contacted office i am put on hold for along time and there after call is disconnected. The adamant and carelessness attitude of regent honda employees has not only put me in financial loss bur also disturb my peace of mind. I request for justice from you. I have purchased honda city for its quality and expect the same from the dealers. Expecting your positive response. Raghuveer managoli. My car no. - mh 04 hf0174