Relaxo Footwear — complaint regarding cracks in shoes within 10 days of purchase

Address:

Gurdaspur, Punjab, 143521

Dear customercare officer,

I am writing this mail to lodge a complaint regarding the school shoes i purcased from gurdaspur.
This is to inform you that i purchased school shooes for my kids from relaxo showroom gurdaspur on 29/01/2018. Within five days cracks statred appearing on left shoe. Within two days thereafter the crack deepens and now similar type of crack has started appearing on the right shoe. I am a regular customer of relaxo since last seven years. As far as my previous experience relaxo/sparks is a good quality reliable brand and i have never had such an experiecne with the product quality. You can check my valuable comments on the visitors register kept at the showroom by me or by my wife.
I have sent a mail regarding the said complaint and had attached the photographs of the shoes and bill for kind information. I would request you to kindly look into this matter and kindly replace the shoes as early as possible as my son require the same for school going.
I hope that genuine voice of a regular customer will be taken care. Hoping for an early and favoirable response.

Dr. Naveen beri
Associate professor,
Deptt. Of mech. Engg.,
B. C. E. T., gurdaspur.
(A punjab govt. Institute)