Relaxo Footwear — defective relaxo footwear shoes

Address:

RS312, Gurgaon, New Railway Road, Gurgaon, Haryana, 122001

I have purchased relaxo brown formal footwear on 26jan19 from relaxo shop situated at new railway road, gurgaon of rs 1070. The same got cracked from upper side and could not be used further anymore. It is hardly 2 months and 8 days and the shoes become useless. I feel very disappointed for the quality of shoes which is of renowned company made relaxo.

Please find attached bill invoice and image of left and right pair for your reference. I have gone to the shopkeeper and he said this will be taken care at company customer care.

Please check and provide the free replacement of the same with good quality of shoes on urgent basis.

Followup with customer care - i have been in followup with customer care and they are ready to 50% claim against actual invoice copy

But the quality of shoes is not up to the mark as per the company brand and in such case the shoes must be replaced with new shoes with same make otherwise this creates customer dissatisfaction and would lead to disruption of company brand name in the market.in such cases, there should not be any linkage with number of days the product has been used - in this case the product has been used for only 68 days i. E. Less than 3 months.

Please check and provide the free replacement of the same with good quality of shoes on urgent basis.

The size of three attachment is too large 10 mb and could not able to attach the same but these attachment has been sent to customer care.