Releasemyad.com — Took Money 2 times but urgent ad never posted. Need Refund

Address:

Manmohan Singh Rawat, House No 9A, Lane 1, Phase 1,

IThis is regarding the AD ID : 1591821 which I booked from releasemyad site on 21st January 2021 by paying 1475 + 950 Rs (got mail to pay 950 rs. additionally) i.e. 2425 Rs. I was told that my Ad will publish in 22nd January 2021 Time of India, Dehradun Edition as per my booking.,
But I didn't find the ad in the newspaper, neither in Times interact section nor anywhere else.
Ad was very urgent to me as it was related to my son's marriage in Dubai. which got delayed due to releasemyad carelessness, even after getting confirmation for publication on 22nd January.
I reached Times on India, Dehradun Office on 22rd January 2021 and enquired about the ad, but I came to know that no ad was booked in their newspaper with the said details,
As the ad was very urgent for me I had to book ad again through Times of India Local office on 25th January 2021 by paying them again.
I contacted the releasemyad customer care for refund on 22nd January as ad was not posted in newspaper and I was told that they will verify within 2-days, But they never called back. When I called them back on 25th January 2021, their customer care talked with me very rudely and threatened me not call back again.
I am a senior citizen, want my hard earned money back. Please help in getting refund of Rs. 2425 as soon as possible..