[Resolved]  Reliance Big Tv — Channels viewing and defective set top box

My Smart Card No.[protected] in the name of Ramesh Babu Tumma. I have subscribed for one year package by recharging with Rs.2168/- with Transanction id 78834416 on[protected]. Due to poor signals I lodged a complaint with No.[protected] on[protected]. The technician with mobile T no.[protected] asked me to remit Rs.500/- for changing the set top box. Accordingly, I paid Rs.500/-online with Transaction id [protected] on [protected]. This set top box is defective one which is not working once in every five minutes. Therefore, I lodged another complaint on[protected] with complaint no.[protected]. This complaint is not attended to till today i.e.8th Feb.2015. When contacted the Customer Care they are replying that my account is having negative balance of Rs.220/- and asking me to pay again. How can there be a negative balance when I recharged for one year and my account is suspended. In case channels as per my package plan are not released and the set top box is not replaced I will proceed to Consumer Court for redressal of my issues. Do send reply to my mail id - [protected]@yahoo.com My mobile No.[protected]. Ramesh Babu Tumma, H.No.17-430, Indira Nehru Nagar, Malkajgiri, Secunderabad-500047. Telangana State.