[Resolved]  Reliance Big Tv — DTH Services

Address:	Ernakulam, Kerala
Website:	www.reliancedigitaltv.com

I am a subscriber to from cochin. Recently i registered a complaint with big tv customer care no.[protected]. The complaint registration no. Xxxxxxxx & another complaint was resgistered no. Xxxxxxx both with a direction from customer care that the service engineer will contact you within 48 hours. But nobody turned to rectify the complaint with the set-top-box. Later i received a message informing that rs.175/-is deducted from my account for the service rendered. Dont even understand what kind of service provider deducts charges for telephonic calls made from customer care. This is quite outrageous and mocking the customer. The service rendered in your customer care cell (Number given) is so lousy and i have to try for one week to talk with the people manning that cell. My earnest request with you is to show this mail to any higher authorities in your department and get the functioning of the concerned customer care cell well oiled. Please cancel the arbitrary deduction of rs.175/- from my account (Done twice for both complaint registered) and direct the concerned officer to rectify my defect immediately and then charge in my account.