[Resolved] Reliance Big Tv — Learn Malayalam to log a Complaint

aakshi

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

My Smart Card no is[protected] and for past 4 days I am unable to watch any channel as it shows Signal issue, error 400 I am trying to log a complaint with their so called customer service but unable to do it. Each time i press 1 for Tamil or 3 for English but still line is transferred to Malayalam speaking person and the person taking the call is asking me to speak in Malayalam. I told her I can speak either Tamil or English but she can understand only Malayalam . 3 times i called on Saturday 08 Aug failed all 3 times twice on Sunday and today. all the occassion it is to malayalam girl only. You need to hold the line for 15 minutes but even after that it is frustrating when i need to speak in malayalam. God help me from this Big TV.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2015

Reliance BigTV Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

As checked and verified in our records, we understand that the issue is resolved.

If the problem persists, kindly write to us so that we can arrange for technician visit.

Regards,

Customer Care
Reliance Digital TV