Reliance Big TV Limited — reliance big tv connection not working since last 10 days

Address:	411027
Website:	www.reliancedigitaltv.com/contactusFirst.html

I have had a reliance big tv connection since more than 3 years now & since the last 2-3 months we have had significant issues with a few key channels being disconnected from time to time. Therefore, we decided to change our dth operator. We called up other operators but in the meantime decided to continue with reliance big tv for another month or so till the new connection is installed. I deposited another inr 400 on my account with big tv more than 10 days ago and the connection wouldn't show anything despite recharge. I called their helpline no. 3 times so far (Tried many more times but the phone no. Wouldn't work many times).in my first connected call i was told there would be a technical upgrade and services will start in 24 hours, the second time they told me i had to wait for another 72 hours as the upgrade was ongoing.
After that me and my family got busy and i called them again today. Now he is saying another week is required to get all the channels up and running.
I asked him to refund my money and close the matter, the call center person says that's not an option. I asked him to transfer the call to his senior / big tv officer he wont do that either.
Now i have no choice but to file this complaint.