[Resolved]  Reliance Big Tv — misalignment of dish

Address:

Visakhapatnam, Andhra Pradesh

My I.D. No. is[protected].Complaint no. is[protected]. The complaint was given on 11th aug. Technician phoned on13th.He was explained in detail the work involved so that he can come adequately prepared. He came at 1p.m. on 13th half did the work, said he was not having the necessary screws, promised to come again in evening and finish the work, but never turned up. I called up customer care at 19hrs on 13th and told them the position. Today i.e on 14th at 11am i called customer care at[protected]. I was informed that my complaint was attended to and it is closed and i was charged Rs. 175/. I told the the agent that the report given by the technician is false, my complaint has not been resolved . The recipient has told me that my complaint is closed and asked me to give a fresh complaint. i asked him whether he would believe the customer or his technician.This is an insult to the customer. My complaint has not been completely attended to. The closure report is false.Iwas asked to waitfor another 48hrs. which is ridiculous. If this happens to be the response to customer grievances, i will have to think twice before renewing my services.