Reliance Big Tv — no response from big tv

Address:

Bangalore, Karnataka, 560017

Last 2 month set top box not working. No response of customer care. One year subscription Mony already paid. All customers care nos are on auto answer mode. After recorded message it disconnects. It has been heard that, Big TV is already closed. That is the true, what about subscription Mony already customer paid. Is it company in loss? Pl. resolve the issue.
Smart Card.[protected].