Reliance Big Tv — poor service being provided by reliance digital tv

This is Divesh from Ambala cantt Haryana My card no. is[protected] H. no. 76 Karan puri behind B.D flour mill pin 133001 is complaining about the poor services being provide by Reliance digital TV to its customer. & due to which i have already faced lot of harassment in the last one week. The problem started on 13th June 2015 when our area hit by dust storm & lightning due to which our STB develop some kind of snag. I reported the matter to CC Reliance on the same day & they assured me that our technician will visit your home within 48 hrs. in the mean time my Sunday has gone with out TV, on Monday on 15th June at around 4 pm techie has visited our home, at that time i was in my office. techie replaced our STB to another STB which he carried with him. after replacement he ask my Dad 500/- for STB which he replaced & 175/- for visiting charges. in total he charged 675 from us & gone. later i came back from my office & come to know that techie has charged my dad of 675/- next day in morning when i switch on my TV It shows my A/C has been debited with 675/- & A/C turned into negative. I again called to CC and they assured me that my will be credited with 675/- within 72 hours, now it already been 8th day & my A/C hasn't been credited nor techie has returned my money. And the biggest shock for me was when i checked the STB thoroughly i came to know that it was an old one having scratches on the front portion on it & from back side where all the pins were inserted, it seems all the rear side portion has stain marks on it. when i switch on my TV it also got some volume problem next day STB was creating even more problem when TV gets switch on, it shows card error no 105 or some time 103. i call to CC again & they troubleshoot my problem. next day it again showing card error no 103, so i called CC again & they troubleshoot my problem, but after switching off & on my TV, it again & again showing the same problem. in the mean time i called to CC several time & reported about faulty STB provide by techie but executive kept saying that it has 90 days guarantee. as per my knowledge, no 2nd hand items has guarantee or warranty on it, so how can Reliance give guarantee on an old or used item. from the day when STB was installed on my TV i fear about its credibility coz from very first day it was creating problem for us & my fear turn true within few days. from 19th June On wards my TV goes blank shows no sign of error no 103 or 105. now its screen turn fully black & despite using power button of remote the red light on STB remain red, show no sing of turning into green, even CC shows their helplessness again & again they kept saying is ur problem has been accelerated to concerned deptt. but still after 3 days no techie has visited my home. now i am fed up with the excuses of Reliance CC & now i have made up my mind of installing my old cable connection & will throw dis disgusting DISH of Reliance into the garbage. its been 9th consecutive day related with my STB & i am already been harassed. i pleaded a lot for the sake of my little child at home who is depriving of cartoon network for such a long period, but it seems all my request has gone into the deaf ears of RELIANCE customer care. now i urged Reliance, kindly dismantle ur dish from my roof top & throw into the face of bosses of Reliance. now me not gonna entertain any plea of Reliance. i already heard about the bad connectivity of Reliance mob. network, now i also got taste of Reliance dish TV. just throw my dish into the face of Anil & mukesh Ambani.