[Resolved] Reliance Big Tv — RE-INSTALLATION (Request No.[protected]

Yashpal Datta

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

Sir, 1. I am BIG TV customer since last five years or so vide Chip ID[protected]. I have shifted from Adampur (Punjab) to Bangalore, Jalahalli West. 2. I called up Toll Free No. on 11 Jun 2015 for re-installation of my BIG TV connection. I was asked to recharge for Rs 350/- and call back then only can my connection can be reinstalled. After recharge on 12 Jun 2015 and called up Toll Free No. I was assured that my connection will be re-installed within 48 hours vide Request No.[protected]. 3. To my sorrow, when I called up Toll Free again on 14 Jun 2015, only to hear that my case has been forwarded to higher authorities. It may be noted that I am being charged around Rs 9/- per day without availing the services. Why? 4. Do I need to say anything further for the services provided by your reputed company? Please let me know if you are not able to re-install, so that I can think of alternate options. Thanks Yashpal (M) [protected]

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Complaint marked as Resolved

Sir The issue stands resolved. My connection was re-installed on 19 Jun 15 after 09 days of my request. During this period I have to daily to customer care. They were not responding positively for my calls after 05 days of my registering of request, or they were not having any solution. It was your intervention . Thanks

customer support has been notified about the posted complaint.