[Resolved]  Reliance Big Tv — Reliance Set Box Issue - Pathetic Support (Smart Card No.[protected]

Address:

Mumbai City, Maharashtra

Dear Team, My Reliance Smart Card No.:[protected] Just to bring in your Notice... I have raised complain with Reliance Digital TV on 29th September 2014 for Set Box issue. Till date no one called back or visited my place to resolve the issue. I called multiple time for the status of the issue but call center people have no clue about it. One of the worse service ever I have seen is from Reliance which is not accepted. Talking about Call Center Service it is Pathetic & Worse. The Response from Call Center is again not accepted. They keep the call on hold without informing. Sometime they kept my call on hold for more then half hour and then got disconnected. Now I am feeling helpless and I have no idea from where I am going to get support. It is already more then a week and I have no clue about support. Also I spoke to one of the supervisor Mr. Lalit and I asked him to send mail regarding my issue and support timeline but no mail from his side. Only reply I get every time is "Your issue will be resolved as earliest as possible" then where is the support. I am surprised what type of support is this where customer has to call and follow up again n again for issue. Also I emailed my concern to [protected]@reliancedigitaltv.com but it is of no use. I got auto generated emails. Hope with this I will get immediate support. Come on now... Please show some courtesy to call and reply back. Regards, Mahender Racha ([protected])