[Resolved]  Reliance Big Tv — Replacement of Damaged Set top Box

Address:

Ghaziabad, Uttar Pradesh

I have a reliance big tv connection. For the past two months now I have been complaining about the default in service by no one has attended to us. When we registered the complaint with the customer care they sent the executive who told us hat the set top box was to be replaced. Since then till now we have been waiting for the set top box, have registered so many reminders and complaints but have been told THAT THE SET TOP BOX IS NOT AVAILABLE AS IT IS IN SHORT SUPPLY! We have been wondering how such a huge service provider cannot have enough set top boxes? Amazingly the new connections are being given at the drop of a hat. The other day when we posed to be a new customer we were told that we can get a new connection in a few hours??? I am surprised how can a company of this stature resort to such mean practices where a new customer is handled and the old ones are not even heard??? When we wrote to the customer care we were told we could shift to any other but no money would be refunded or adjusted. I want to know when will the services resume? Why should I pay at two places??? I would like to register strong dissatisfaction with the service provider My Name is : Priyanka Mehta My VC No Is:[protected] My Mobile No is : [protected]