Reliance Big Tv — Showing poor signal

My account no is[protected] I have recharged my account 25 days before still I am unable to watch channels on big TV. It shows poor signal. I have already logged a complaint against this (complain no.[protected] on 20th July, 2014 but till the date my complain has not been solved. Another thing is that as per your rule technician must come within twenty four hours but yet no one is come for that. But service charges have been deducted . I am continuously contacting customer care but they are not responding at all. This is reticules . I am very disappointed with the services of Reliance Big TV.