[Resolved]  Reliance Big Tv — Unable to reach the customer care executive

Address:

Bangalore, Karnataka

Hi I am existing customer with an a/c detail of[protected], and I have done a recharge of Rs. 4000/- today (27 Aug 2014 at around 10 am) towards the platinum pack. i was informed by the customer care executive that I need to do 9 month recharge and will get 3 months free, however post the recharge I need to call customer care and inform customer care, however I have been trying to call up the toll free [protected], and [protected], and when I go through the option of contacting the customer service executive (in English, Kannada or Hindi) - the IVR has a message - the service to the mentioned line does not exist. I have dialed multiple times from 8.00am today morning till 3.15pm, and all attempts were failures. I have tried posting the complaint in the link mentioned below, http://bit.ly/1cmd6ds, however the complaint is also not getting posted. how should the customer reach out to the customer care executive? i need to convert the recharge of 9 months to 12 months. Regards Gurudath Pai Advocate +[protected]