[Resolved]  Reliance Big Tv — Unauthorised Technician Charge

Address:

Warangal, Andhra Pradesh

I've complained to customer care regarding not able to view channels and without proper enquiry or assistance, the customer care person who answered me channelled a technical fault with my setup box and attached a complaint to technician. The technician who was assigned to me has called and instructed to re-insert smart card and switch on the power once again, on doing so it started to work again. For which I was charged with Rs.175. I've complained with the customer care thrice about the charge, that its mere suggestion that the customer care should be giving rather than technical assistance and it should not be charged with. I wanted to speak to supervisor of the customer care for which I was told that they were on lunch! Lunch at 11AM?! I took patience and called again the very next day, at 2:30PM guessing that it could be definitely post lunch.But it was Lunch time then! I was frustrated and asked the customer care caller to hold my line untill a supervisor answers me, but in vain, my call got disconnected without any intimation. I've re-called and asked to get connected to supervisor and I got connected to in 3 min this time. Where was the lunch time then? I took all this effort to speak to supervisor to complain about my unreasonable charge and I got only one answer that it was correctly charged as the technician solved my problem through phone. The supervisor acknowledged that it is the suggestion that his customer care executive would be giving and no need of technician. So I asked to lodge an official complaint against the customer care executive who answered my call in the first place and refund me my money because its not my mistake, he bluntly said there is no such mechanism. And while I was speaking to him he arrogantly cut the call saying that I was "passing my time". I complain about customer care executives and refund my amount and take action against their personnel- who answered my call (with which all this started), N.Sai and K.Mounica, who has not transfered my call for their supervisor and Supervisor S.Venkatesh who arrogantly cut my call without any respect for their customer. My Reliance Smart card no. is[protected].