[Resolved] Reliance Bigtv — Error Code 400 | |||||
My Reliance Digital TV Smart Card Number is[protected]. For the past one week I am getting this Error Code 400 - Signal Lost in all the channels. I contacted Reliance Digital TV Customer Care and they asked me to go to Channel No.551. As advised by them, I checked Channel 551, but again the same Error Code is shown. I informed this to the customer care executive who then asked me to check if the cable lines were intact. I said Yes. Later the line got disconnected and till today I am unable to contact the customer care number. When I try to contact [protected], they put me on hold to transfer to the available executive, but then the line gets disconnected. I have sufficient balance in my account. I need immediate solution. Please help Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. Verified Support Dec 20, 2016 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. Request you to do the below mentioned checks to resolve the poor signal issue: 1. If it is raining or cloudy in your area, try to change the channels and check, as this is a temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season. The issue will automatically get resolved once the intensity of rain/clouds is minimized. 2. If the issue still persists kindly check, if channel number 550 or any TS3 channels (channel list attached) are visible. 3. Confirm if the “IF” cable (black colour cable which comes from Dish and connects to back side of the Set Top Box) is properly connected and is not damaged. 4. If no damage is found in the cable, perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on). 5. Finally confirm if the Dish is misaligned / has been relocated. This issue occurs because of a slight dish misalignment which would require a technician visit. After warranty period, service charge of Rs.175/- is applicable on registration of the service request, which will be levied even if the issue is auto-resolved or does not require a technician visit for any reason. If any part/ equipment is replaced or repaired then applicable charges will be levied. Regards, Customer Care Reliance Digital TV | |||||
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Dear Priya,
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
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Reliance Communications