Dec 19, 2016
Updated by priya sankar Reliance BigTV — Error Code 400
My Reliance Digital TV Smart Card Number is[protected].
Thank you for the response. My alternate numbers are [protected], [protected], [protected]. Please resolve the issue immediately.
Verified Support
Dec 20, 2016
Reliance BigTV Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.
Request you to do the below mentioned checks to resolve the poor signal issue:
1. If it is raining or cloudy in your area, try to change the channels and check, as this is a temporary phenomenon (only 10-15 minutes) across all the DTH operators during monsoon season. The issue will automatically get resolved once the intensity of rain/clouds is minimized.
2. If the issue still persists kindly check, if channel number 550 or any TS3 channels (channel list attached) are visible.
3. Confirm if the “IF” cable (black colour cable which comes from Dish and connects to back side of the Set Top Box) is properly connected and is not damaged.
4. If no damage is found in the cable, perform "Power Cycle" (Switch off the Set Top Box from the main power supply and Switch it on).
5. Finally confirm if the Dish is misaligned / has been relocated.
This issue occurs because of a slight dish misalignment which would require a technician visit.
After warranty period, service charge of Rs.175/- is applicable on registration of the service request, which will be levied even if the issue is auto-resolved or does not require a technician visit for any reason. If any part/ equipment is replaced or repaired then applicable charges will be levied.
Regards,
Customer Care
Reliance Digital TV
Dec 22, 2016
Updated by priya sankar Reliance BigTV — Error Code 400
My Reliance Digital TV Smart Card Number is[protected].
My alternate numbers are [protected], [protected], [protected].
AS SUGGESTED I have already checked the cables. They are intact. This issue is taking so many days. Please ask a technician to visit our place immediately and do the needful.
Dec 25, 2016
Updated by priya sankar My Reliance Digital TV Smart Card Number is[protected].
for the past few days we have been facing problems with the Error code 400. After my complaint, now my problem has been resolved. The technician came and has solved the problem. Thanks to the forum for the prompt and immediate action. Thanks once again.
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications