[Resolved]  Reliance Bigtv — Big tv smart card no.[protected] registered mobile [protected] name f p roberts

Address:

Bangalore, Karnataka, 560046

The setup box was replaced about 2 months back with services monitored by your mr. Sharat mobile no.[protected] after a lapse of 9 days from the date of my coplaint.

On 24 may 2017, i made frustrating 3 attempts for services between 3.45 pm to 4.30 am as the replaced setup box was not functioning.

It takes about 10 to 12 minutes to reach help line [protected]. My calls to the helpline was attended by mr. Mohd mateen - as advised by him. His behaviour is gross, cheeky and unprofessional.

On my 1st call, he advised my mobile was not registered with bigtv and he disconnected the line.

On my 2nd call, i furnished the smart card no. And was asked be on the line, eventually to be disconnected.

On my 3rd call, i fired him for disconnecting the line and asked for his name for escalating the matter. He asked me to hold the line and after 2 minutes or so, the line was disconncted.

Please repramand mr. Mohd mateen (If this is his name) for his uncourteous behaviour and severve warning. You may refer to your call logs to verify my complaint.

On 25 may 2017, i contacted mr. Sharat mobile no.[protected] and was advised that the setup will be replaced soon. On 26 may 2017, i sent him a msg to replace the setup box asap.

Streamline your customer services - do not allow the customers for a frustrating wait to 10 to 12 minutes. Customer calls may be registered with an acknowledgement on line as soon as the calls are received and your customer services could back.

My complaint has not been registered. Please look in the matter and revert asap.

I am using the bigtv for the past 7 years. Initially, the customer services were excellent. Now, it has deteriorated. To stay alive in the market, you should improve your services.

Thank you.

F p roberts - aged 76 years.