Reliance Bigtv — cancel pre-booking

Address:620019

I,
I wanted to cancel my reliance big tv prebooking and want my refund of 499rs bacause when i prebooked march 2nd i got message that the installation will be done within 45 days, but even after several follow up i did not get any installation call and poor customer service call. I dont want this kind of support in future also so i decided not to go for reliance big tv. Please refund my money back. I only have booking id which i receieved after prebooking. Booking id is 12522078. Cancel this booking and immediately refund my money.
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Hi, mu name is ataullah. my customer id is[protected].
my dishtv is not working since jan 2018.
please give me a propere solution for the same.
Hi I am reliance big TV pre booking on 23/03/2018 and my booking id 17510076 but still not received set up box

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