Reliance Bigtv — Channels gone even after paying in advance!

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For add on packs - jumbo kids & jumbo eng - recharged for rs202 on 3-apr for 2 month. But those channels gone on 4-may. Raised complained on 4th may around 10pm[protected] and it was sent to backend team promising channels will be back in 24 hrs. But nothing happened after 24hrs..
Again called, explained issue to at least 4 people (Took 30 min) and got advise to recharge for rs50. This is punishment for customer - who did payment in advance and denied service, made to wait for 24hr and forced to explain issue to 4 persons!!!
Again called on 6-may, talked to 2 persons nothing happened.
Though advance payment done, deprived of service and now asking to pay more. This is pathetic service