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Reliance Bigtv — connection still awaited

I had deposited Rs 499/- each for two reliance TV connections on 14/3/2018 (transection details attached). even after two years still waiting for connections... is it was a scam
Dr. Amit Gupta
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    6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
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