Reliance Bigtv — dth error 102 not solved

I have reliance Big tv DTH and i buy it in 2008 after some years i stop using this in year 2014 due to some reasons, on date 3/04/2018 again i want to to use Reliance DTH i called customer care how can i activate my reliance set up box they said you want to only recharge your set up box, i will automatically started and on date 3/04/2018 i recharged it with 150 rupees but setup box show ERROR 102 and showing this error agained i called reliance customer care about this error on same day in which i started using reliance set up box and the customer care said that your complaint is noted and your problem is solved 48 hours and i wait for 48 hours but no response or problem solved and i again i called customer care after 48 hours but they said only your is solved under 24 hours or 48 hours or 2 hours and also said that there server is down and said you want to wait till 6 april 2018 and but on today 6 april problem were not solved and error will continued, again i called customer care but they not solved my problem and they give only unsatisfied answers to me and on every called they said me different reasons for error and not solved
from this i am mentally harrased and also they not giving service for which i paid and today is problem is not solved
your faithfully
kanhaiyalal mali
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my reliance big tv smart card id[protected]