Reliance Bigtv — dth not working since 2 weeks

Liguory D'Souza

from Hassan, Karnataka

Address:

Bangalore, Karnataka, 560043

Hi board,

We have not been able to view any of the channels on our reliance dth set top box. The operator returns a message 'error 404'. When we contact the support, they say they have an issue with broadcasting and will fix it soon. It's been 2 weeks, we have not been able to view any of the tv channels and we are not getting an information on things that are happening in the state or the country.

Also, earlier we had recharged for 1499 /-. We were told that we would receive all channels. Channels worked for a week. But after a week, some of the channels stopped working. We received a message stating that rs 15/- will be refunded for each channels that does not work.

We are fed up with reliance dth. We want a complete refund for what we have recharged for the trouble we are facing due to reliance dth. Please help with this.

Thank you.

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Reliance BigTV customer support has been notified about the posted complaint.

May 23, 2018

Updated by Liguory D'Souza It's been 3 weeks now. When we contact Customer Service they speak as if we work for them. No Service Request number was also shared else could have taken this to the consumer court. Will definitely take this to the consumer court. Pathetic DTH, pathetic service.