Reliance Bigtv — dth services discontinued

Address:	Mumbai City, Maharashtra
Website:	www.reliancedigitaltv.com/home.html

The following message is sent to reliance digital tv on january 27th by e mail to [protected]@bigtv.co.in and there is no response till date.

Dear sir,

I am a subscriber of reliance big tv with smart card no.[protected] for last many years. Presently i am in bronze sports with telugu regional package. For last more than 2 months many of telugu channels from etv and gemini tv are not coming. On enquiry with your customer care it is told that there is a technical problem and will be resolved shortly. The same answer is getting repeated every time for last 2 months. My online complaint on the same subject was closed without any response.

We are fed up and today i talked to etv people and understood that it is not a technical issue but a commercial issue and they had disconnected big tv due to heavy dues. I also understand that no efforts are put by reliance digital tv to restore the same.

Without etv and gemini tv channels telugu regional package has no meaning even if you give any discount. Under the circumstances if you are not restoring back these channels i prefer to move for another service provider. My present package validity is up to 13/02/2018 and with all good gesture i paid in november another 1500 rupees and my present balance is rs. 2263/.

2 months is too long time and we bear it and if the channels are not restored by this month end i would go for any other dth provider and request you to make arrangements to return my balance payment along with compensation for the period the channels are not broadcasted.

I expect an early response

M venkateswara rao