Reliance Bigtv — error. : eo - high importance!

Address:

Perumahan CGS Cikarang blok E8 no.39 RT 003 Rt 016 lemahabang Cikarang 17550, 17550

Error eo: recoder has signal problem.. It was starting from 4/4 untill now 5/4.. I can't watching anything. And there is no improvement from big tv side. Fyi., am always payment before due date. Why this case always be happened again, and again. Thanks and am waiting for your improvement!!! Asap.

Thanks

Natalia id#[protected]