Reliance Bigtv — I prebook but don't get id

Address:

110035

I book my reliance digital big tv on 13 august 2018 but don’t get my booking i’d and any response abt tht till now pls tell me wht abt my dish and why it is not delivered i call they need i’d but i don’t get it in my phone no. Can u see wht is going on with my booking wht is your responsibility after taking money there is nothing i have after paying and booking it