Reliance Bigtv — many channels not working for several months | |
Hi, Not sure whether this will be notified to reliance. My card number is[protected]. I have recharged for an year. No proper customer support. No one to reply to emails. Every time they are buying time. More than 5 months several channels not coming. Please forward this and ask them to refund the full amount. For the past 1 week, no channels are coming. It says weather is bad either at our home or at the broadcast office (like this). I have been calling the customer support from last Friday. Everyday they are saying it will be resolved in a day. Today they said, it will be resolved in 72 hours. I am hopeless and don't want to continue the service since they are not treating customers as humans. They are not listening or transferring calls to seniors if we request. They disconnect the call while we speak. I have subscribed for one year recently. I need the way to cancel it and get refund. They said they can't cancel it. This has to be escalated to higher officials of that company. I am having worst experience with Reliance Mutual fund as well recently since they collected cancelled check from me to NEFT the policy amount but they send the cheque to my old address without informing me. So no process in their products. They are least bothered about customers. Thanks, Venkat Was this information helpful? | |
|
Reliance BigTV customer support has been notified about the posted complaint. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
3276
Pending
0
Resolved
781
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
View all Reliance BigTV contact information
We thank you for writing in. We request you to kindly write to us on our email ID contact.[protected]@relianceada.com or you could call us on our toll free number[protected].
Regards,
Team RNAM
I again called today and hearing that the issue will be resolved in a week. I lost trust. I should have not considered renewal when Relaince said that customers can move to different service provider with balance transfer. I applied for move but for some reason they didn't call me. Since I saw the message that reliance is going to resolve the issue and all channels will be back, I renewed for year.
But we have been seeing only the red screen and no channels coming for more than 3-4 weeks which is bad. I never seen such a worst customer support in my life time. Just saying the same thing and disconnects the phone is not good.
I don't want to continue the service since I lost trust. I need the money back ASAP.
I am planning to share my worst experience to all my networks so that no one will get affected like me. During summer vacation, people used enjoy watching TVs. Movies etc but this vacation is horrible for us. Even my kids got frustrated like anything.
Please let me know the procedure to cancel and get the money back ASAP.
Thanks,
Venkat