Reliance Bigtv — new connection of hd tv pack

I have made several complaints about this issue. I paid rs.500 for the hdtv offer announced with booking id: 12510189. The offer said installation will be done within 30-45 days of payment. It's almost one year no communication from reliance. And their customer care service is a big waste. No response to mails and complaints filed in their website or tweets. Please do cancel my subscription and pay refund. This is not the way to fill up ur debts by collecting from customer and not providing services on time