Reliance Bigtv — non-working of smart card

Recharged the smart card no.[protected] by rs.400/- on[protected] but no programe is seen as a message is displayed on the screen as the smart card is not inserted. I have several times tried to lodge the complaint on the company toll-free no.[protected] but could not do because every time a recorded message heard that i have exhausted my time to talk to their executive and complaint not lodged. Moreover, the amount is being deducted daily without providing any service. Simply this is cheating by the company. The company should immediately do the needful to resolve the problem.