Reliance Bigtv — not allowing existing rbtv customer to migrate to new trai scheme

Address:

Mumbai City, Maharashtra

Hi, i am a reliance big tv (Rbtv) customer (Scn - 200xxxxx9196) since 2013, which is bought and overtaken by independent tv last year. I wanted to migrate my plans to new trai scheme. I called the customer care[protected] many times, their responses were disappointing, they are saying i cannot migrate with my existing set top and i will need to buy new set top box from them @rs 799/-. They are not even allowing me to subscribe to add-on channels. I could only view some of the base packed channels now.