[Resolved]  Reliance Bigtv — not getting connection

Address:

Hyderabad, Andhra Pradesh, 500011

Hello sir,
Please consider this as an escalation mail and please look into it at the earliest.
Our connection to reliance tv is not working since 8th jul. We had logged a complaint (Service service request no.[protected] and we were told that this will be resolved by a technician in 3 days. No technician has come and visited our place till now. When we tried to contact reliance customer care again and asked about the status of our complaint, the response was very rude by the customer support. He efused my request to talk to his super visor and manager saying they are not available and they will come at 5:00 pm and very rudely said that if technician din't come he will come in a week.

We are paying a huge amount for the yearly subscription of reliance tv and such a behavior from your customer support team is very bad and demotivating. A month of subscription has gone in vain, who will be accountable for the loss in our amount. I expect a little more responsible behavior from your end.

Kindly look into it and take an action on below items:
1. My previous complaint.
2. Rude response from support team upon asking about the status of complaint.
3. Even though we paid for a year, one month has gone us without having connection.

Regards,
Rajani mahala