Reliance Bigtv — not providing the service for paid channels and poor customer care.

Respected sir,
I have called more than fifteen times to reliance customer care because non of the channels were available. When i made the last call, one among the employees had cut my call when i am talking. I lost my recharged amount. I had sent mails but no reply. So dissatisfied of such poor service. No responds to mail and calls. It is more than a month back.