Reliance Bigtv — pre-booking done amount deducted transaction fail but refund not issued

Website:www.reliancedigitaltv.com

While pre booking big tv on 04 mar 2018. Amount of rs 998 deducted from my account but transaction fail. And when i contact there customer care they always give reasons such as system update going etc. How to approach them for refund as it's a matter of fraud.
Website-www.reliancedigitaltv.com
Phn-[protected].
Name-govind chandrawanshi
Mob. No-[protected].
Either this is a fake offer or a complete false website created and cheat people in name of big tv
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