Reliance Bigtv — worst service and customer care support

Address:

249407

Dear sir

My registered mobile no. is [protected].
Firstly i m not able to watch any channels in independent tv right now because i called your wrost ever CUSTOMER CARE today and your CUSTOMER CARE person asked me to do some settings in independent tv and after his instructions we do these settings and after that signal strength and quality strength become Zero.I told that time to CUSTOMER CARE person and he asked ne to hold the line and after 42 min. call disconnected.

I already registered complaint regarding so many channels shows Error-400 in 08/04/2019 via complaint no. is 2678732 and CUSTOMER CARE gives tentative resolution time 24 hours that service technician will come and resolve connection problem but still problem not resolved nor any technician come to my home.

From last five days i regularly call CUSTOMER CARE for this and every day the same ### they asked that they forward my complaint to seniors within high priority and i have to wait 24 hours for technician visit but nothing happens at today 07 p.m.

I continuosly called today from 4pm To 6:45 pm and every time they hold my call and almost my every call disconnected from CUSTOMER CARE end.

CUSTOMER CARE refuses to give there service distributers mobile number, refuses to give appellate authority or nodal officer number and not even transfer CALL TO their senior representatives every time i asked to do them.

If Independent tv is not able to provide services to their customers than why they cheat customers, why take money and why any customer use independent.
I won't wanna use this kind of Wrost service in future.

I booked this connection in 14/03/2018 and it installed in 23/01/2019 and in the time of booking company ask to install within 45 days and installation done in 10 months so this company is zero in the name of service.