Reliance Bigtv — worst service every time

Address:

Mumbai City, Maharashtra

From the month of march reliance big tv is enable to provide us our package channels after recharging of yearly package.
Channels :- all star channels, all zee channels, all sports channels, all regional language channels
From last one month costumer care told us that your channels start in 3-4 days but they are unable to do it.

Whenever call to customer care, they are like sir we will give you in written, in mail and sms, every time this people take the mail id. But they are unable to provide in written.
Even i can name some of the senior customer care service executive, who are unable to fulfilled their commitment.