Reliance Broadband — Landline not working for more than 2 months now

Address:

Chennai, Tamil Nadu

My Reliance subscriber ID is[protected]. I raised a complaint with the broadband customercare on 14-Dec-2014 regarding my landline. Since then I have sent at least 10 followup emails and numerous calls to the customercare number. Everytime they open a new service request that has an SLA of 24 hours for closure, and in 3 days the ticket is closed. The call center guys that answer the customercare number are the most pathetic ones I have ever dealt with. The latest interaction being with one who calls himself "Sarath Kumar" where he refused to take a request for a waiver for service fault. His justification was that all the tickets were closed within 3 days they were raised. When I asked him why the tickets were closed when the issue was not resolved, he says it is some portal issue. So why should I pay for your inefficiencies? They have even charged me a late payment fee of 100/- and cut my broadband for a few days when the arguments on why I should pay for a service I am not receiving, delayed the bill settlement. The appellate authority seems to be a sham. I had painstakingly saved all the email correspondence over the last 2 months and attached them to a detailed email that I sent to the appellate. There was initially no response, but after a followup there was a reply again in vague terms that the request has been escalated and will be resolved. Till date, my problem continues. I would strongly recommend people who are looking for a broadband connection not to go for Reliance unless money is a strong concern (Reliance is cheaper compared to Airtel, now I know why) or you have ample time at hand to get into arguments and follow ups on frequent connection disruptions and cases like mine where the landline fault was unaddressed for a long time.