[Resolved]  Reliance Broadband — No service and no issue resolve

Address:

Jaipur, Rajasthan

Hi I have taken connection of reliance broadband of 1 Mb speed. But from the very first day I am facing issue regarding the connection and speed. Half of time the net not working and half of time the speed is very poor (the google home page took approx 20-25 sec. to get load). So totally I was not able to use that connection, I complaints many time, for the first moth the adjust my bill but they did not resolve the issue. I tried all possible cases. 1. I complaints at customer care by phone 2. I complaints at local center by visit there 3. I complaints online at all of possible email address But still not solved the issue, Even no one taking it seriously. No one come to check the issue. And now they are forcing me to pay the bill, they have inactive my connection. The customer care not listing my complaints, they are forcing to pay bill first. It has taken more then three moths From the very first day I am saying i don't need this poor speed/service. Either refund my complete money or resolve the issue, But no there is no solution. There are some local technologist who install the connection they are saying that there are permanent issue at my area that could not get resolve but the officers are not accepting it. And no one resolving the issue, even no one listing it and proper responding. Every time I have to visit or call to the local office, they just say we will call back to you but no one do that, even the ma'am (head of the office) not getting meet. Service provider : Reliance broadband Location Kalyan nagar, Jaipur