[Resolved]  Reliance Broadband — Not able to pay unauthorized charges

Address:

Pune, Maharashtra

Hello Sir/Ma'am I made a request to terminate my connection in July 2013, yet after so many calls to the customer care, my connection was not terminated and I was billed for August 2013. My Service User ID was[protected] and Billing Account Number was [protected]. On 18th Oct 2014, I received an email from Adv. Amit Kulkarni (reliance.[protected]@pratikgroup.co.in) stating to submit the due payment within 7 days of Rs.873/- to which I replied on 20th Oct 2014 the following: "I’m sorry that you had to send this email for the recovery of the due charges. I was unaware that there were any pending charges, as I had given my application to Reliance Broadband Office for the termination of my Internet Services but somehow they charged me for one full month even after my several continuous requests for termination. Now since the payment is due, I’m ready to pay the pending charges, but currently I’m not in Pune, due to Diwali Festival and returning only in 1st or 2nd Week of November, 2014. Please guide me through a proper channel / procedure as to how I can make the requested payment within your given time period, so that I can fulfil the obligation. Will paying at any Reliance Store at my hometown work? I will provide them with my Account ID and the pending payment of Rs. 873/- or Is there a way where I can make the payment online? Please let me know. Hoping to hear from you soon." But sadly I did not hear back from them, and I'm ready to pay the unauthorized charges so that my account can be finally closed without any surcharges. I tried paying online at http://www.rcom.co.in/ as I usually did when my connection was working, but now it shows "Please enter a valid Subscriber Number." Please guide me as to how I can make the payment and complete the obligation. Thank You Puneet