Reliance Broadband — Regarding weaver

Address:

Mumbai City, Maharashtra

My id is[protected] As per your customer care executive i will be receiving only Rs 377 something as per weaver. And if i dont receive any service from 3rd july to 12th august then any bill generated After That days why should i pay for this service. The last payment i made was rs 800 on 16th july .The below mails shows that you will pay me Rs1073.38 .after that why your bill has been generated as i havent received any internet service from from 3rd july to till date.This things are going messy.I will pay only for the service received.MY QUERY IS if I have paid Rs 800 for the date 27june to 26july and your services are down from 3rd july then as per calculation I need my refund for this days 3rd july to 27th july i.e for 25 days. Your last bill was Rs 785.40 for 30 days.now for 25 days I need my refund that is Rs654.5 +rs 15 for extra I paid on last bill.why your calculation shows Rs 377 only. [protected] Original message[protected] From: ANIL SHAH <[protected]@gmail.com Date: Wed, Sep 3, 2014 at 1:40 PM Subject: Re: 'Reliance=[protected]' Regarding weaver To: "[protected]@relianceada.com" <[protected]@relianceada.com, RCOMWireline.[protected]@relianceada.com Cc: akshay shah <[protected]@gmail.com I have not received any final date for the weaver .Please do tell What will be the exact date of receiving weaver and how will you process it either by cheque or by DD?please tell me with exact date of receiving. On Mon, Sep 1, 2014 at 10:54 AM, ANIL SHAH <[protected]@gmail.com wrote: What will be the exact date of receiving weaver and how will you process it either by cheque or by DD?please tell me with exact date of receiving. On Sunday, August 31, 2014, [protected]@relianceada.com <[protected]@relianceada.com wrote: Dear Customer, This is with reference to your e-mail dated August 30, 2014 for your Reliance Broadband Subscriber ID[protected], regarding billing issue. We regret the inconvenience. The billing complaint registered vide service request id[protected] has been resolved. your termination request was resolved within the given time frame from our end. Hence, we are unable to process your request for waiver for delay in termination. The rental charged after[protected] will be automatically reversed by the system and it will reflect in your upcoming bill. Further, the necessary waiver of Rs. 1073.38/- (including service tax) for service issue from 03-07-14 to 12-08-14 has been posted to your account. However, the complaint about late payment charges registered vide service request id[protected] has been resolved.As per the confirmation received the necessary waiver of Rs. 100/- has been posted to your account. Thank you for choosing Reliance. Regards, Yogesh Pore Officer - Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any ofthe following means: Phone:[protected] from any phone (Toll free) [protected] from any phone. Email: [protected]@relianceada.comHYPERLINK "mailto:[protected]@relianceada.com" [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: ANIL SHAH ([protected]@gmail.com) Date: Saturday, August 30, 2014 01:25 PM To: [protected]@relianceada.com ([protected]@relianceada.com); RCOMWireline.[protected]@relianceada.com (RCOMWireline.[protected]@relianceada.com) Cc: akshay shah ([protected]@gmail.com) Subject: Re: 'Reliance=[protected]' Regarding weaver I need the exact amount figure of the weaver.Its amount should me more than Rs 658.as per my calculation i need refund for the date from 3rd july to 27 july 14. for 31 days the bill is generated as rs 785.40.then for 1 day it will be 785.40/12 = 25.33 .now from 3rd july to 27 july there are 26 days (including both days).therefore for 26days it will be 26x25.33 =658.58 ~Rs659 + 15 Rs on last payment made of Rs 800 + Rs 100 charged as late payment charges from yourside i have sms of your's+extra payment made on each bill that i have paid to you as per your statement of accounts .Please revert me the exact amount and date on which i will get weaver. On Thu, Aug 28, 2014 at 6:24 PM, ANIL SHAH <[protected]@gmail.com wrote: As per your statement of accounts why you are charging me from 3rd july to 27-july 2014. As i have not received any service from you .i need the refund for the above date .from 3rd july onwards whatever bill is generated i am not going to pay any money .instead of it you have to pay me my refund for the date of 3rd july to 27 july.As per billing no[protected] why you have charged me Rs 100 as late payment charges .Simple logic you people cannot use .if any person have not received your service then why the hell is he going to pay you for that.i have lodge the complain complain id is[protected].As per last payment i made is rs 800 for period of 26-6-14 to 27-7-14, i need refund of more than rs 650 . You may clarify it and provide me my refund as early as possible. On Thu, Aug 28, 2014 at 2:21 PM, [protected]@relianceada.com <[protected]@relianceada.com wrote: Dear Mr. Shah, This is with reference to your e-mail dated August 27, 2014 for your Reliance Broadband Subscriber ID[protected], regarding billing issue. We regret the inconvenience. As per the details checked in the system, the Internet connection was cancelled on[protected] from our end. The billing complaint is registered vide Service Request ID[protected] and it will be resolved within 7 days; post which a confirmation e-mail will be sent to you from our end. Your bill is generated on every 27th of the month and the billing cycle is 27th to 26th of the month. Further, we can only provide you the last six months of bill having in our system. The request for bill copies from[protected] to[protected] has been sent you to your registered email id [protected]@gmail.com and it will be reached to you within 4 hours from our end. However, we would like to inform you that there is no any security deposit on our connection and only installation charges are applicable at the time of purchasing connection (you had made the payment of Rs. 599/- on[protected] which is already adjusted in your first bill (on[protected] and same is non refundable. Kindly refer the attachment of Statement of Account for your reference. Be assured that we will do our best to assist you with your concern. Thank you for contacting Reliance. Regards, Anupa Mishra Officer - Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: Phone:[protected] from any phone (Toll free) [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: ANIL SHAH ([protected]@gmail.com) Date: Wednesday, August 27, 2014 05:37 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Regarding weaver Dear sir, my subscriber id is[protected].please process my weaver request .I need my all security deposit, extra payments on each bill with details. I want you to provide me the bill details of all months from starting to End of this connection. even 20-30 rs on each bill.please provide the bill date, with extra payment made plus the billing cycle of each month with exact bill amount and extra payment made on each bill. Please make sure I get my refund on time. Your bill for the billing cycle is void as follow for billing cycle on 27 June to 26 July. I want my refund for the date from 3rd July to 26 July including both days. Please do revert me on [protected].(Akshay).My son will handle all queries.