[Resolved] Reliance Broadband — Reliance broadband not working since 20 Days and no response from customer care after 100 calls | |||
Reliance Internet Service User ID:[protected], Reliance broadband not working since 20 Days and no response from customer care after 100 calls, i have made numerous phone calls to the customer care and even written to the appellate authorities and Nodal Officer, No reply, No acknowledgement, No effort to find the problem. NO actions for the complaint that I registered with customer care. RELIANCE The worst broad band service in Chennai. A mental harassment. I tried calling Reliance Broadband, customer care call centre[protected] or[protected], but I wasn’t getting through. I kept calling their customer care but to no avail. I get connected to the IVR, enter all the numbers that they want me to and wait till I get connected to a customer care agent – but it just keeps saying “All our customer care representatives are busy on calls, kindly stay online, your call is important to us”!. For 20 whole days this is all I got. Listening to the IVR saying the same thing over and over again for the past 20 days “I’m sorry! All our customer care representatives are still busy on calls. Please stay online. ” After 30 minutes the call gets disconnected and I try again. Now how do I go about the problem of getting connected to the customer care? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Its the same with me and I am fed up listening to the IVR and no one answering my calls. It is impossible that the customer service guys will be busy on calls for that long. I was on the call for an hour but was still receiving the same recorded messages. Its been more than a week since my broadband (Reliance Netconnect+) stopped working and these people have done nothing to resolve the issue. I am sure they have sent all their customer care executives on paid holidays as nobody picks up the calls. I even called them at 4 am this morning and it still says the same "All our customer service representatives are busy on calls.Please stay online. One of our customer service representatives will answer you shortly" c*ap. Better to move on to a different network.
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
My subscriber id is[protected].. I wrote to reliance broadband customer care and also to appellate authority on 1st june on repeated disconnect, no battery backup issues.
Reliance team doesn't have courtesy to either acknowledge the problem or reply on issue
I don't even know if is there any desire to work on the customer grievances.
I complained number of times within 35 days of my connection started.
01 June, 2014 Complaint number :[protected]
28th may Complaint number :[protected]
10th may Complaint number :[protected]
7th may Complaint number :[protected]
29th April Complaint number :[protected]
I've shared the same feed back during my welcome call, my billing information call but sorry to say there's absolutely no improvement.
I would request new customers to evaluate alternative ISP before choosing Reliance.
Reliance team doesn't have courtesy to either acknowledge the problem or reply on issue
I don't even know if is there any desire to work on the customer grievances.
I complained number of times within 35 days of my connection started.
01 June, 2014 Complaint number :[protected]
28th may Complaint number :[protected]
10th may Complaint number :[protected]
7th may Complaint number :[protected]
29th April Complaint number :[protected]
I've shared the same feed back during my welcome call, my billing information call but sorry to say there's absolutely no improvement.
I would request new customers to evaluate alternative ISP before choosing Reliance.
Reliance Internet Service User ID:[protected] Reliance broadband not working since 10 Days and no response from customer care after 100 calls, i have made numerous phone calls to the customer care and even written to the appellate authorities and Nodal Officer, No reply, No acknowledgement, No effort to find the problem. NO actions for the complaint that I registered with customer care. RELIANCE The worst broad band service in Surat. A mental harassment. I tried calling Reliance Broadband, customer care call centre[protected] or[protected], but I wasn’t getting through. I kept calling their customer care but to no avail. I get connected to the IVR, enter all the numbers that they want me to and wait till I get connected to a customer care agent – but it just keeps saying “All our customer care representatives are busy on calls, kindly stay online, your call is important to us”!. Listening to the IVR saying the same thing over and over again for the past 10 days “I’m sorry! All our customer care representatives are still busy on calls. Please stay online. ” After 30 minutes the call gets disconnected and I try again. Now how do I go about the problem of getting connected to the customer care?
Worst customer care experience. almost waiting from past 30 mins, but still didnt connected.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
ID:[protected], Reliance broadband not working since 25 Days, i have been
receiving my bill payment notifications from May 2014, I've already reported
this problem by mailing [protected]@relianceada.com and no action has been taken
so far, and I cannot make any payment for this period. What is this? It’s so unreasonable.
If that is the case why those executives
mis-leaded me. I want proper explanation. I Will NOT pay the bill. I am not ready to loose
my money for someone who do not even know how to convey the message properly. Still
not activate my broadband connection.
We
are now planning to go to consumer court.