Reliance Broadband — Selling Product with 0% Quality-Reg.. (DATACARD).

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, Kindly go the conversation between me( C.Ashokumar) and Service provider(Reliance Broadband). Reliance broadband is cheating public with wrong commitment and with wrong communication. please take action and do the needful for me. Regards, Ashokkumar.C [protected]. datacard.[protected]@relianceada.com Jul 6 (9 days ago) to me Dear Mr. Ashokkumar, We have gone through your email dated July 06, 2015 for your Reliance number [protected]. We tried contacting you on your number ( [protected] ) today, but was unable to reach you. As per Service Request ID:[protected], currently the service of your number is barred due to non-payment of bill. Hence, we request you to clear the outstanding to resolve the speed issue. Monthly rentals will be applicable as long as service of your number is active/barred in our records. Currently, the Outstanding amount is Rs.1066.3/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the Outstanding amount. Kindly refer the below link for address details of Reliance Stores: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp Assuring you of our best service always, Thank you for choosing Reliance. Regards, Satish Bathini Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support *355 30335555 /[protected] Website: www.rcom.co.in Email : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 19:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Ashok Kumar (ashok.m.b.[protected]@gmail.com) To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com) Date: Monday, July 06, 2015 12:50 PM Subject: Re: 'Reliance=[protected]' Issue in Reliance Data Card-Reg... Dear Service Provider, I am ready to pay my bill but why i should i pay for zero quality product. The commitment which was given is totally a false statement (14Mbs speed), so i was mislead by your company, the product with 0% quality and you want customer to pay the bill. Rite. Which is not possible and if my problem is not resolved, will take up to the print media and to the consumer forum. Reliance selling product with 0% quality in data card. I required a reply for this and need my activation back before EOD. Regards, Ashokkumar.C On Sat, Jul 4, 2015 at 11:41 AM, datacard.[protected]@relianceada.com wrote: Dear Mr. Kumar, We have gone through your email dated July 4, 2015 for your Reliance number [protected] and regret the inconvenience caused. As per Service Request ID:[protected], currently the service of your number is barred due to non-payment of bill. Hence, we request you to clear the outstanding to resolve the speed issue. Kindly note that as per details checked and verified in our records, the internet usage was found in this period 5th May to 4th June, 2015; hence, we are unable to process your request for the waiver. Monthly rentals will be applicable as long as service of your number is active/barred in our records. Currently, the Outstanding amount is Rs.1066.3/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the Outstanding amount. Kindly refer the below link for address details of Reliance Stores: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp Assuring you of our best services always. Thank you for contacting Reliance. Regards, Nutan Sonkar Officer-Customer Care Reliance Communications Limited Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you From Registered no From Non-Registered Phones Website / Email support *355 30335555 /[protected] Website: www.rcom.co.in Email : Netconnect.[protected]@relianceada.com Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. Request: For us to receive your email, please limit the email size to 5 MB (Maximum). The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Ashok Kumar (ashok.m.b.[protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Thursday, July 02, 2015 03:41 PM Subject: Issue in Reliance Data Card-Reg... Dear Sir/Madam, My name is C.Ashokkumar from chennai, I have bought a data card 3 months before (Data Card No: [protected] Post paid) in Reliance show room which located in west mambalam, chennai-600033. Issue Details: 1.After buying on 20.04.2015, it was activated only for 2 days and then it was deactivated, without any notice. Latter i have enquired with the reliance showroom they told it was deactivated because during third party verification i was not in home but nobody has called when they reached my residence. (If they YES, ask your third party to provide the call log.) It was not activated for more than 15 days, latter it was activated and i have paid my first bill amount Rs, 269. 2. After activation the speed was dead slow, Reliance has committed that the speed of the data will be 14 mbs but the connection speed was less than 10kbs. From May 10th 2015 to June 15th 2015 the speed was dead slow and then i have enquired the show room, they told it will be rectified and they told through India they have a problem in their product and in Reliance network. I have contacted MR. Bala (He himself introduced as a franchisee head) and he got my data card and told me that he will rectify my problem within two day. Yes he has increased the speed level of my data connection. But from MAY TO JUNE 2015 i have not utilised my data, so he told me that he will take a wave off for 50% in my june 2015 bill so that he told me to wait, so that he can enquire the authority. So still now i have not paid my bill. Due to which my connection was deactivated. Please resolve my issue. No body is responding for me. Kindly find the attachment. Fine. i required my activation plus wave off from my bill, why should i pay when i don't get a quality product. so if am not going to get any remedy, it will be taken to the consumer court via TRAI. Regards, Ashokkumar.C Assigned to: (None). By: cco_bo_mumbvrtx_yamuna_p_8.5. Time:[protected]:59:41. Transferred from: Care Email. To: HSD Email. By: cco_bo_mumbvrtx_yamuna_p_8.5. Time:[protected]:59:41. Assigned to: cco_bo_mumbvrtx_yamuna_p_8.5. By: cc_jolina_fernandes_8.5. Time:[protected]:41:00. Media: E-mail. Received. From Contact: Ashok Kumar. Time:[protected]:11:08. From: Ashok Kumar (ashok.m.b.[protected]@gmail.com) Date:[protected]:09:39 To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Issue in Reliance Data Card-Reg... Dear Service Provider, How long will it take to respond??? Regards, Ashokkumar.C On Thu, Jul 2, 2015 at 3:41 PM, Ashok Kumar wrote: Dear Sir/Madam, My name is C.Ashokkumar from chennai, I have bought a data card 3 months before (Data Card No: [protected] Post paid) in Reliance show room which located in west mambalam, chennai-600033. Issue Details: 1.After buying on 20.04.2015, it was activated only for 2 days and then it was deactivated, without any notice. Latter i have enquired with the reliance showroom they told it was deactivated because during third party verification i was not in home but nobody has called when they reached my residence. (If they YES, ask your third party to provide the call log.) It was not activated for more than 15 days, latter it was activated and i have paid my first bill amount Rs, 269. 2. After activation the speed was dead slow, Reliance has committed that the speed of the data will be 14 mbs but the connection speed was less than 10kbs. From May 10th 2015 to June 15th 2015 the speed was dead slow and then i have enquired the show room, they told it will be rectified and they told through India they have a problem in their product and in Reliance network. I have contacted MR. Bala (He himself introduced as a franchisee head) and he got my data card and told me that he will rectify my problem within two day. Yes he has increased the speed level of my data connection. But from MAY TO JUNE 2015 i have not utilised my data, so he told me that he will take a wave off for 50% in my june 2015 bill so that he told me to wait, so that he can enquire the authority. So still now i have not paid my bill. Due to which my connection was deactivated. Please resolve my issue. No body is responding for me. Kindly find the attachment. Fine. i required my activation plus wave off from my bill, why should i pay when i don't get a quality product. so if am not going to get any remedy, it will be taken to the consumer court via TRAI. Regards, Ashokkumar.C Ashok Kumar Jul 7 (8 days ago) to datacard.suppo. Dear Service Provider, Hope you have not read my mail at all it seems, your replying repeated word, first try understand my query. Now you reach me in my mobile. Regards, Ashokkumar.C Ashok Kumar 11:45 AM (24 minutes ago) to datacard.suppo. Dear Service provider, Can i have the revert, I am waiting for the long time and if you cannot revert take your device back and return my money. I don't know, how come your generating bills when device is inactive. Your selling the product with zero quality to the public. Regards, Ashokkumar.C