[Resolved]  Reliance Broadband — Service requested to be disconnected disconnected from back end still sending bills

Address:

Ludhiana, Punjab

Dear sir /madam Please see below my complaint against reliance broadband service & support for resolution:- I had reliance broadband connection since 2009, I left India on 2010 for work in Australia, still Indian citizen with Indian passport, my parents in India were using service at home, reliance broadband never worked whenever there is power cut in there exchange they do not run generator in there exchange to save fuel as per there technician, my parents were so frustrated with this company, as they did not use internet that frequently so they ignored poor service but ultimately they made there mind to get connection disconnected they asked me send email to reliance as reliance was not entertaining them, I sent email for disconnection from Australia on 23 January 2015 first & then again on 23 April 2015 still today they are sending bill to my parents even though connection is discontinued from there back end therefore no service working since January, we already have BSNL connected from December last year which is working very good, today I called them again after knowing that my parents are still receiving bills, they are not entertaining me either saying that i can only contact them from my registered number, since i am in Australia i cant use registered number basically I paid them advance for two months, on month when i said to disconnect I told them to return my advance for one month I can ignore 1 month as disconnection period instead of refunding me anything they are sending me bills your prompt support on this matter would be highly appreciated thanks in advance my reliance broadband subscriber ID is:[protected] Sachin Loomba 129 b pushap vihar backside agar nagar Ludhiana-India