[Resolved]  Reliance Broadband — Threatening calls from Reliance Broadband representative Ms Priya Sharma

Address:

Bangalore, Karnataka

Respected Sir/Madam, I had requested a broadband connection rate plan WICF699 from Reliance communication Ltd in the month of October 2014. This connection was activated on 3rd Nov 2014. From the time of activation to disconnection every month at least 5 days days the broadband was inactive due to Reliance server problems or modem problems or some other problem from Reliance and the same was reported to the customer care. Even the bill sent by post were sent after the expiry of the due date of payment of the bill. No bills were sent online even though Reliance has promised these features while connection to broadband. Because of this I had to pay penalty pf non payment of bill ontime which was no fault of mine. Because of the aforementioned problems and inefficiency of service provided by Reliance NetConnect, I informed the Reliance customer care to disconnect the connection in the month of January 2015 which they have acknowledged, but the same was disconnected only in the month of May 2015. Since, the service was very bad in the month of January i could not use my connection hence I reported the Reliance customer care to disconnect it and it was acknowledged by them. Today, 10th July 2015 at 11.30 am I received a call from one lady who identified herself as Priya Sharma a representative of consumer court and threatened me to pay the pending bill by 2.00 pm (10th July 2015) or else face the consequence of paying up Rs 48, 000/-. I have not received any notice neither from Reliance nor from the court nor from any representative or from the Reliance customer care. The lady Priya Sharma who called me on my mobile has no right to threaten me, because of her rude approach me and my family are put into great mental agony. The company which do not provide proper care to the customer do not have any right to claim the bill. I'm liable to pay the bill of January even though the service was not provided by the company. Since, I have informed the cust care in the month of January to terminate the connection I'm not liable to pay any further dues. I have received a mail from Relaince on 14th May 2015 stating that the termination was done on that day and the rental of your service will be stopped from[protected], even though I requested termination in the month of Jan.I WAS UNDER the impression that my connection is disconnected. I have not received any communication via mail, post or text messages on my mobile about the disconnection and I was unaware of my modem working till 14th May 2015. The mail also mentions of Reliance representative coming to collect the modem till today and on non return of the modem I will be fined 1500/-. No representative has not come to collect the modem neither called mailed or messaged me. All the aforesaid incident happened due to the non performance of the Reliance company. Unnecessarily I have been dragged and tortured for no fault of mine. I'm liable to pay Rs 750/- towards the rental for the month of January 2015. Therefore, I ask your good office to do justice to me and also take action against the reliance company for filing false case against me. Thanks & Regards, Deena Rose Lobo Annexure: RCOMBB.[protected]@relianceada.com 10/29/14 to me Dear MS DEENA ROSE LOBO Thank you for choosing Reliance for Broadband connection. We have received your application and processed this for activation. The activation may take upto 5 days. As per your application your details are as below. 1.CAF no:[protected] 2.Subscriber ID/s :[protected] 3.Name(Customer Name):MS DEENA ROSE LOBO 4.Address(Customer Address)#205 SUMERU APPARTMENT 33RD MAIN BTM 1ST STAGE [protected] MOBILE NO-[protected]/[protected] 5.Alternate Contact No:[protected] 6.e-mailID:DEENA.[protected]@GMAIL.COM 7.Services Opted:Broadband 8.RatePlan:WICF699 In case of any query please free to contact us at 30337777 or[protected] or write us at [protected]@relianceada.com Thanking You, Broadband Services Reliance Communications Limited RCOM Order Acceptance Letter Inbox x RCOMBB.[protected]@relianceada.com May 14 to me Dear Customer, We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us. As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from[protected]. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him. Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement. The collection of the equipment may take 7-10 days depending on your availability. You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification. Regards, Yours truly, Reliance Customer Care http://consumercourt.net/topic/threatening-calls-from-consumer-court-and-reliance-communications/