[Resolved] Reliance Communication (Rcom) — Recharge Issue on wrong no. by mistake | |||
By mistake I did recharge of Rs. 95 (pack) to [protected] no. (which is currently out of order or not in service - as I tried to reach the no. for a settlement) on 8th April 2014 Though I'd to recharge on my no. i.e. [protected]. Since 4 yrs I've been using Reliance kindly help me out in this case. And, try to recharge the same on my no. i.e. [protected]. I called several times to the Customer Care but instead of helping me..they simply told there is no solution to your issue & your money is gone. Then I asked to transfer the call to their Manager or senior authority but instead of transferring the call they simply put my call in hold for long time & disconnected then. I would like Reliance Comm. Customer Care Senior authorities to look into this matter seriously & kindly do the reverse the amount to my stated no. i.e. [protected]. Being a patron of Rcom for 4yrs I expect a fast resolve of this issue. Regards Deepak Rahul Sahoo Bangalore Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Thank you Reliance CC for solving my issue at the earliest. I really appreciate.
But, unfortunately Bangalore Customer Care persons are not at all customer centric as in Mumbai (HO).
Again, I am facing two issues.
1. Though I have been getting message from RCOM that by recharging 95 pack I'll get Rs.20 talk time as an extra. Valid till 25th April 2014.
But, transferring Rs.95 to my mobile no. [protected] on 12/04/2014, it got recharged but till date I've not got Rs.20 extra talk time as per the RCOM offer messages. I called Customer Care but they could not give me any solution & said we can't do anything. (If you can't do then who else will..AirTel, tata, idea will do for you),
2. This one is really a pathetic one. Since last 2 yrs I've using message pack @ Rs. 19 (1ps per msg.). And, on every month 26th or 25th day it gets renewed automatically. But from this month onwards I decided to deactivate the msg. pack was waiting for 23rd or 24th of this month to come when I'd have given request to the Customer Care to deactivate sms. pack (or else it'll get renewed on 25th automatically). But to my surprise it got renewed on 21st Apr. 2014. I called today (i.e. 22/04/2014 @ 8:50 AM) to the customer care regarding this issue. But instead of helping me he just kept my call on hold for long time.(i could even hear their gossip & laughs). How come on the earth 26t to 21st is 30 days. I tried to make him understand this & told him to deactivate SMS pack & refund/revert back my Rs.19 (which is already deducted prior to 4 days)
I also told him please solve my issues or else I'll go to consumer forum he just said go & give complain, I can't do anything on this.
So, RCOM CC Head Office Mumbai. I request you to seriously look into this as the previous one. and, kindly revert my Rs.19 (for SMS pack) & deactivate it. and Rs.20 (for RC 95 pack offer) on my Reliance no. [protected]
Regards
Deepak Rahul Sahoo
Bangalore, [protected]
But, unfortunately Bangalore Customer Care persons are not at all customer centric as in Mumbai (HO).
Again, I am facing two issues.
1. Though I have been getting message from RCOM that by recharging 95 pack I'll get Rs.20 talk time as an extra. Valid till 25th April 2014.
But, transferring Rs.95 to my mobile no. [protected] on 12/04/2014, it got recharged but till date I've not got Rs.20 extra talk time as per the RCOM offer messages. I called Customer Care but they could not give me any solution & said we can't do anything. (If you can't do then who else will..AirTel, tata, idea will do for you),
2. This one is really a pathetic one. Since last 2 yrs I've using message pack @ Rs. 19 (1ps per msg.). And, on every month 26th or 25th day it gets renewed automatically. But from this month onwards I decided to deactivate the msg. pack was waiting for 23rd or 24th of this month to come when I'd have given request to the Customer Care to deactivate sms. pack (or else it'll get renewed on 25th automatically). But to my surprise it got renewed on 21st Apr. 2014. I called today (i.e. 22/04/2014 @ 8:50 AM) to the customer care regarding this issue. But instead of helping me he just kept my call on hold for long time.(i could even hear their gossip & laughs). How come on the earth 26t to 21st is 30 days. I tried to make him understand this & told him to deactivate SMS pack & refund/revert back my Rs.19 (which is already deducted prior to 4 days)
I also told him please solve my issues or else I'll go to consumer forum he just said go & give complain, I can't do anything on this.
So, RCOM CC Head Office Mumbai. I request you to seriously look into this as the previous one. and, kindly revert my Rs.19 (for SMS pack) & deactivate it. and Rs.20 (for RC 95 pack offer) on my Reliance no. [protected]
Regards
Deepak Rahul Sahoo
Bangalore, [protected]
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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