Reliance Communications — Abnormal bill

Address:	Mumbai City, Maharashtra, 122009
Website:	consumercomplaints.in

I am using reliance mobile network for the past 26 months, which was bought under iphone plan. the plan was over by nov, 2015 and they did not bother to activate a new plan based on my requirement. I have recived a bill of Rs 1893/ for dec, 2015 and made the payment too. When i am trying to get their customer care executives, i am unable to succeed even on succeful contact the executive are all useless and they does'not know the language, product information and understanding the issue. hence i have opted for porting the number to Airtel, for which one of the executive called and offer me that a special plan with the monthly rental of Rs 598/= for unlimited call and net and i have accepted the said offer.
To my surprise i have receved a bill for Rs 3457/= for the month of Jan, 2016. On my endless try, finally i have catch hold of one of the executive and she told the 598 plan is effective only from feb and i have to make the bill of Rs 3457/= upon my denial she told that she will send my concern to the concerned department and revert me back soon.
Since from that day i am keep send mails to customer care i.e from 5th Feb, 2016 almost every day and no response from anyone.
I am afraid is reliance close down the customer care department itself.

Though i have taken up this with their aplite authority, till date i have not gor any communication from him, seems to resolve the issue he need to have 39 days (as per their website information)

My phone is curreently on barred services, kindly help.