Reliance Communications — appalling customer service and incorrect and fraudulent charges on my bill.

Address:

Kolkata, West Bengal, 700028

Its really frustrating to get this kind of service after using the connection for more than 6 years. I am a postpaid customer. I was on a freedom 350 plan for which i was billed around 420 per month including taxes. I changed over my plan to 149 basic rental plan and everything was going fine. It lasted only for 2-3 months. Suddenly on 17 of august 2017 i received a text that "we have received your service request it will be completed in 24 hrs". I havent made any requests whatsoever from my end and suddenly my plan got changed to jalsa 199 plan without my. Knowlegde without proper validation and authorisation of the account holder. So i called up the customer services and i spoke to one of the managers and asked to change my plan back to 149 basic rental plan. He said as he is not getting that available now he. Will raise a service request and it will be done in the nect 24 hrs. I received a text on my mobile
Dear customer, we are still working on sr no.[protected] and the same will be resolved on top priority - reliance
I thought everything is sorted now and i was also ready to pay for the period i was moved to jalsa199 plan on a broken rental basis as well.

And here i am getting a bill of
₹426
And my plan has not been changed back to basic 149 plan.
I have also been charged advance rental charges on the bill as well.

I have attached the screenshots of few of my bills for the last few months as well and the current one as well.

I tried calling the customer care and they hung up the call on me.

This is really disgusting and appauling service after being a customer for more than 6 years.
I am going to quit reliance if this is not sorted. I want this bill to be ammended or waived off right away. And my number changed from post paid to prepaid right away.

Please call me on [protected] or [protected] or email me : [protected]@gmail.com