[Resolved]  Reliance Communications — asking me to pay bill for unused internet service of 60 days after 2 years

Address:	Bhopal, Madhya Pradesh, 462001
Website:	myservices.relianceada.com

Hi,

My connection details:

Reliance communication user id number [protected]

Issued in the name of rajeev sharma

3 years ago when i installed reliance's broadband internet connection on my father's name i paid 1800 upfront which they said would be refunded when i terminate my services.

After nearly a year, i paid my last bill and immediately filed a termination request at reliance customer care because my pc has stopped working and also my board exams were coming up so i decided to get my internet terminated.

After 3 or 4 days delay they contacted me asking for my reason and suggested to get a 100 rupee plan so i would not have to pay 1800 again to renew my services, i declined.

Then they said that my new bill is generated (Full 750rs which was a month's charge) which i would have to pay before i could get my deposit money. I told them to take it from my deposit money and refund me the rest. They declined, so i decided not to bother with them anymore.

After 2-3 months their technicians came and took the modem.

Now after 2 years my father gets a call on 26/8/2017 from their legal advisor pooja mathur who called from delhi to tell him to pay rupees 1485 for the service of 60 days, even though they disconnect internet services just after 15 days of non payment of last generated bill.

My father tried to explain to her that we did not used any services but she refused to listen and started threatening him with legal action. She was also very rude to him.

In whole 2 years we did not get any notices of payment of bill until 26/8/2017 and they only gave us 2 days for the payment.

I called her yesterday and asked for the details of for which month were they charging me for, she had no details about that.

I asked her "ma'am i should have been notified a month before filing for any legal notice" and her reply was, "kya kar loge! (What will you do!)" i also told her that i had filed for termination request after paying my last bill, she refused to listen and kept telling me to pay the bill on that same day or face legal actions.

It sounded very much like she was trying to extort money from me. She also said, "saste mein nipat jaoge, nahi toh 7000 ya 8000 lag jayenge layer's fees mein." in a very threatening way and of which i also have a phone recording of.

There should be proof in reliance's record of:

1.) date of my filed termination request

2.) and that no data was used in those 60 days

I hope someone would help and i request anyone from correction department in reliance to correct my billing.

You can contact me at h. Sharma. [protected]@gmail.com

Thanks