Reliance Communications Complaints & Reviews

I got sim two day before yet didn't sarted.

Respected Sir,
I am Dr.Raghavendra.C.V, from Kolkata.I recently came to Kolkata to pursue my higher education.I wanted a phone connection, with more of STD calls offer.Incidently I came through Reliance Communications at Taratala, Kolkata.They briefed me of a postpaid plan connection, which included a rental of 440 with unlimited STD offer, from GSM Smart Reliance phone to GSM Smart Reliance connection, anywhere in India.As I was new to the place, it took me some time over 7 days(from 17th march 2009 to 24th march 2009), to arrange all the address proof and required documents.I went to Reliance communications at Taratala.Kolkata on 24th march 2009, to get a connection of the said postpaid plan.Prior to this, i told my wife and parents to arrange of a GSM Smart Reliance Sim connection back in Bangalore and Tumkur, where my wife and parents stay and they did the same.
Incidentally, i just asked the person at reliance communications at Taratala, Kolkata, if there is any alternative prepaid connection, in Reliance, which i can use, with an STD offer, instead of postpaid.The person working over there, told that there is a prepaid connection in prepaid GSM Smart reliance connection with Rs 496 "power" recharge on life time validity card, with unlimited STD calls.I asked for a prepaid connection, then immediately, but he told that he has the sim card, but there is a problem with activation, as he has lost his activation mobile handset.
Taking his advice, I went to, a near by mobile dealer shop named, "Chatterjee enterprises" at Taratala, Kolkata. The dealers name is Vishnu Chatterjee.I asked for a lifetime validity card in Reliance after submitting my documents and proof.He gave me a GSM smart Reliance connection numbered [protected] on 24th march 2009, stating that if i want a STD offer, I should recharge with 496 Rs, so that i will get a unlimited STD offer calls between Reliance GSM smart connection to Reliance GSM smart connection anywhere in India.This he told, after speking to helpline customer care service in R
Reliance and so, i recharged a amount of Rs.496.I got meessage, stating that balance is one rupee after activation and the plan has been activated(I still have those messages in my mobile set).
On 24th march 2009, I spoke to my wife and parents, who had reliance phone connections at Bangalore and Tumkur([protected] and[protected] respectively).To my astonishment, from the balance of Rs 34, which i had, 1 rs/min got deducted, when i called these reliance numbers.Tottally, all my balnce amount was deducted within a day.I immediately, called Vishnu Chatterji, who told, it might take one or two days, for that STD service, to get activated and to wait untill for 2-3 days.
It continued the same, when i did calls on 25th march 2009 morning.So, I just tried calling customer care and I spoke to them. On enquiry, I found that, with Rs.496 plan on prepaid, its no STD unlimted feree calls all over india, but to only some places in the east zone of india(like Bihar, Assam, Orissa, M.P and Himachal Pradesh).I even found that, with 440 plan postpaid, which i was about to take, had same plan, with no STD unlimited free calls, to all over india but to few places in eastern India.
So my complaints are:
1.The Reliance communication people at Taratala, Kolkata, never told, that, it is unlimited STD offer, only to selected places, which didn"t included Bangalore and Tumkur in Karnataka.
2.Mr.Vishnu Chatterjee, of Chatterjee enterprises at Taratala, also didn"t tell me, o[censored]nlimted STD offer, only to selected places.He told, its free unlimited STD to any place in India.
3.On enquring on 25thmarch 2009 and asking for help, both of them(Reliance communications, Taratala and Chatterjee enterprises, Taratala) denied of any help and told to enquire in Reliance customer care .
4.Mr.Vishnu chatterjee, charged me with Rs.99 for a Reliance Sim Card connection(GSM SMART), instead, when I enquired outside in another shop, that its original price is Rs.15..
So, with all these, I am almost drained and frustrated, roaming almost everyday to these places.I never got what i wanted and I was instead drained out of my money, unneccesarily and am at loss.I also took connections at Bangalore.
I am in total loss in all means, mentally and financially...if and only if, they had told, that its not an unlimited STD offer all over India, I would have never taken that connection.
I would kindly request you, to kindly provide me justice, in this matter and provide me with a compensation.Eagerly, waiting for your reply.


Your's sincerely

Raghavendra.C.V

Dear Sir,

I opted for the reliance Wimax connection from Reliance in Chennai, I was informed by them that if I paid three months advance rental at the time of installtion. They would not charge me the installation charges. I paid a total amount of Rs. 3367/- on Nov 13 2008. I made it really at the time that after the three months the bill would be generated on a monthly basis. This was confirmed by Nithya from Reliance. During the first week of Feb I received a call from the Reliance customer center saying that my bill had been generated on 23 Jan 2008 and I was to pay Rs. 3367/- advance payment for the next three months. When I tried to explain to them that this was not what was communicated to me initially, I was told that I was in the Quaterly rate plan and they would not be able to change the rate plan now as the bill was generated.. I f i wanted to change then I would need to contact the Reliance headoffice at, which I did. After running from pillar to post for almost three weeks, The Chennai Reliance center had the rate plan changed to Rs. 750/- per month, and was confirmed that the payment was to be done on monthly basis by Abdul the agent who I spoke to. On March 17th 2009 when I tried to connect I had issue and called the Customer care and was told by Abdul (just my luck to get the same person online) that my conncetion was barred. when I raised a concern that I had not received my bill and had not received any calls advising me that teh connection would be barred they had only one thing to say "the bill was sent you" when i asked for teh POD number or a confirmation number. they were not able to provide any details, Being totally frustrated on the call I asked to speak to the Superviors hoping that things would get better, But the superviosr Barani (female) was very very arrogant and said that it was my responsiblity to call and check with them if I had not received my bill.. Today (23rd March2009) I called them again to see if they could sent me a duplicate bill so that I could have that paid and the broadband disconnected, I was told their system was down and that i should call back this has happened almost everytime I call them.. I request your help sir to solve this issue, since I find that as a customer this company has no regard, Also the language used and level of arrogance at teh Reliance Chennai Customer Care is really questionable. I request to all who may be think of trying to opt of Reliance. Please stay clear of them.

My Reliance account number is :[protected]

Product: Reliance NetConnect Data Card (USB Type)

Model Name: EC121.

Paid Money : Rs.2, 820/- for getting this connection.

I bought this card on January 5th 2009.


From the day one (January 5th 2009), I am facing lot of connection problem. I complained so many times in Customer Care. But no use. Till now, my problems are not solved.

Problems:
[protected]

In Customer Care, they asked me to download Reliance NetBooster software. I downloaded and installed the NetBooster software.When we ON the NetBooster, Images become blur . When we OFF NetBooster, Images looks good .


Whenever RelainceNetBooster is ON, it take most of the speed, it not allowing the website to load immediately. Without RelianceNetBooster, websites loading quickly.


I have frequent disconnection problem. Sometimes, connection will be there, but, I am unable to browse. Sometimes, some strength automatically fluctuating like some times signal will be nil (no tower), sometimes, 3 strength & 5 strength (full). Some times sending bytes will be more & Receiving will be very less.In my area, there is two Reliance tower. So signal should not get drop. All the time, I should get the full signal.

Till now, I am facing the same problems, which I intimated earlier. Sometimes, Connection Status shows "0 bps".

Sometimes, Connection Status shows "153.6 kbps"( Connection Speed), not the download speed, but receiving shows 291 bytes.


I feel very much unhappy about this connection. Daily calling customer care and complaining the service problem is irritating a lot. I feel that, I did a mistake by going for Reliance Connection.

Voice clarity is not clear. Voice is completely breaking, while doing Voice chat in Google Talk, Yahoo Messenger, Skype etc... In My work, voice chatting is an important thing. I complained about voice clarity in Customer Care. But, in Customer Care, they responded a great information, that I have to complaint in the service provider like Google, Yahoo Messenger, Skype etc.

As we all know that, this is Reliance Service problem, not the service providers problem (Google, Yahoo, Skype ). Voice clarity is completely depend on Internet. But still Reliance won't accept their service problem.


Sales Guy's False Informations:
[protected][protected]-------

While enquiring about the Reliance Connection, the sales Guy gave lot of commitments about the connection and Speed. Whatever, he said earlier, now completely false information. He said, in new USB modem (EC121), I will get good performance, Voice clarity will be good and unlimited plan. So many times, I aksed him about the unlimited connection also, he said this Plan name is " Unlimited 5GB, but actually it's unlimited.He said that, Reliance giving offer for Pongal Festival Platinum Plan (Rs.1500) into Rs.1099 plan. Now, he saying that, limit is upto 5GB. Initially he said, unlimited, after purchasing he saying, it is limited upto 5GB. This alos now false information.

The sales guy completely gave all false statements. In the Application form, he mentioned plan name differently, but in my Acknowledgement slip, he mentioned different plan name.

If the sales guy said the fact about the connection, I will decide, whether I have to go for this connection or not. But, he played in the selling point of view. If he want to achieve his Sales Target, whether Customers are Loser?

Due to this connection problem, I am facing lot of problem in my work.

Dear Sir /Madam

Greetings of the day

I have a Reliance landline telephone[protected] on which Reliance had wrongly added a caller tune. The tune was added on 27th Feb 2009 at 1525 hrs as per the reliance records, I had lodgged a complaint for the same on 28th Feb 2009 at 2036 hrs (Ref No: [protected]). I spoke to a supervisor named Fozia in the Mumbai contact centre and she assured me that no charges will be added on the account, After that I had to call them numerous times to deactivate the Caller tune.
Today when I received my bill I have found that they have added wrong charges for the tune and on my complaining to them today they said they cannot do anything as it is there system status and they say I have activated the caller tune.

They dont have any name for who activated the tune, the manager Named Jay Upadia was not very helpful either. In such an instance the customer has no power whatever the telecom company charges we have to bear that.

Regards

Ishvinder Malhotra

dear sir my Mdn [protected] is terminated on 17-03-09 . By ODR my no is act. on 23 july 06 why terminated i dont know. i went to your web word in aligarh but they were unable to process any thingh. c. care & distributor & web word say that our computer has no recod about your mdn and we can do nothing.
plz do some thing about this matter.

ashok kumar
11375 radha nagar bulandshshr-2030001
UP(West) india

Utkarsh Tripathi
User ID[protected]
Hello,
I had taken an internet as well as a landline connection from reliance broadnet services and had placed a service termination request on 27th January 2009 (Request no.[protected] as i have left the place. I was told by the customer executive that the service would be terminated within 15 days and a person would come to collect the handset and the modem. Subsequently i have called up so many times neither did anybody turn up nor did anyone called from reliance to confirm the termination. I was under the impression that the connection has been terminated but again in the month of March i got a call that my earlier request has not been cancelled for reasons which even they don't know and whether i would again want to terminate my connection or not and also that my bill was still being generated. This was really shocking.
Please note that i am a student and this a very unfair practice. You are requested to kindly look into this matter as it is becoming quite difficult and frustrating for me to pay their bills even when i have stopped using their services. Moreover im not even living in that place for around 2 months now.
Thanking you,
Yours sincerely
Utkarsh Tripathi
User ID[protected]

Reliance thinks that earning money by selling their products is enough..the company will surely go bust like this..my bad wishes with them..horrible service after selling their product..

They think people are fools..tell them any crap thing and sell your product..and then there are companies like DELL who provide amazing service..you needn't think twice before buying any dell product..

Dear Sir...

I have been a customer of Relaince India mobile & my no. is [protected]. I have been recieving a lot o[censored]nwanted calls & SMS from Reliance communication itself for promoting their own products & services destpite of restraining them so many times. They had asked me to register for "Do not call" facility & i have done so & they had also send me an SMS regarding this by giving me my complaint no. But they are telling me that they can't stop these calls for next 45 days as it will take atleast 45 days to get registerred. Moreover i am not getting the calls & SMS from some outside channel But i have been recieving these from Reliance itself. They are not ready to stop this thing before 45 days & i want to stop this on immediate basis as it is really disturbing my official & personal life & leading to a harrassing situation.
Please do something to solve this problem on urgent basis..
My "Do not call registeration request no. is [protected]. (Given by Relaince customer care on[protected]

Warm Regards,
Jaswinder Singh
474, Harinder Nagar,
Near Sirhind Road,
Patiala.
[protected].

Dear Sir,

This is to inform you that i hold a Reliance Communication Land Line Phone. The details of the same are as follows -

Name -Ravi Sarda
Phone No.[protected]
I have been making complaints since 13th February 2009 and till date the problem is not solved. They have even charged rentals for the month.

Even on making complaints they do not give any printed receipts.

Please do take action on the above matter.

Regards,

CA. Ravi Sarda
Manager - Investment Banking
7, CamaC Street Kolkata-17 (Azimgunj House 2nd Flr)

hi raj gopal sarda broadband and landline connection customer of reliance i was operating this service for 3 to 4 months after that i given information to reliance customercare on5.11.08 to dissconnect this both service as soon as posible & on 17.11.08 the service is disconnected and amount due to me was 1036.43 as on date 11-nov-08 i was late to pay payment on12.02.09 i got one demand notice from [l.v vijay shankar & associate] in that thay are saying me that your out standing bill amount is 4244/- as on date 01.02.09 i was shock by seeing this notice on that day it self i call to reliance customer care and informed for this notice they have taken complain for collecting instruments on12.02.09 complain no for telephone instrument is88884027 given by mr.umashanker & for moderm 88882176 by mr.altaf them i was waiting for person and told to reliance customer that clear that all extra charges and give me one letter that your outstanding bill is only 1036.43 and take your amount on same time but after one month again i got one demand notice to pay out standing amount is 2559/- and again i given complain to customer care and informe about this notice on 17.03.09 to mr. tushar no :[protected] .

so please say me what to do because in notice thay are telling that after receiving date of notice you should clear in 3 days other wise this will be taken as civil & criminal proceeding plz replay me.

my account number of this account is [protected]

Dear,

This is with regard to Reliance Wireless Net connection No:-[protected], I have registered the complaint to terminate the connection but still these people didn't terminate it and even sending the minimum bill for which I am not at all using the connection . Even these people are harrasing me .

I have sent mail to there appellate authority Mr Sanjay Das (rcomappellateauthority.[protected]@relianceada.com)many times as mentioned in the bill, but no response from him . I like the suggestion from you how to go against them .

Regards
Manish Varshney

Dear Sir,
I am suneel sarswat from Mumbai and a reliance communication customer since Januarry, 2006. I applied for Do Not Disturb service last year and they stopped telemarketing. Now from the last month I am recieving atleast 5-6 sms from them. If I re-apply today it will take another 45 days for it to be effective. I would like to know, what is the better option for me. I would be oblige to you if you take action in this direction. my mobile number is [protected].
Thanks,
Suneel

I have purchased a reliance data card on 07/10/2008 Receipt No. [protected] Card No. [protected] on the payment of Rs. 2820/- with the scheme of one month unlimited usage and all document required for this connection submitted from Reliance Web World M.G. Road OPP- Aurora Towers, Sterling Centre, M.G. Road Pune Maharashtra. In the same month I went to Gujarat from their I tried to use my net connect but couldn’t do so I visited to web world for the problem, their I came to know that owner of this card is someone else and that person has given request to terminate. I went to M.G. road web world a person Vikas was there and he gave me other new data card with two month unlimited usage. After that month I had been asked to pay Rs. 1500/- and this data card is pre owned, and vikas told me that they are not at all responsible for this and I have to pay anyhow. Due to all this my other reliance phone connection has been blocked I am unable to make a call.

I have already complained about this many times. I want to know is this is a biggest cell phone service provider company, is this way you people behave with the customer? I feel very cheated who is going to take responsibility.

Dear Reliance team,

This is to inform you that I am purchased one Reliance cdma SIM. Mobile no is [protected]. my connection is still is not activated.

Id proof, address proof already submitted. Past 3 days informed to reliance customer care but still no revert.

Kindly confirm when it will be activate?

RESPECTED SIR,
APPLICATION NO.[protected]
I HAVE APPLIED FOR 210 SHARES OF RELIANCE POWER IN IPO BY PAYING A CHEQUE OF RS.24150/- SINCE THEN I HAVE BEEN IN TOUCH WITH KARVY CONSULTANCY FOR MY REFUND PREVIOUSLY THEY USE TO REPLY TO MY MAIL BUT NOW THEY HAVE STOP REPLYING PL. DO THE NEEDFULL

KIND REGARDS

SUNITA ADVANI

ADD.186/25 APPU GHAR ROAD
PRADHIKARAN
NIGDI
PUNE 411044

MOB.[protected]

I had a reliance postpaid no which i cancelled some 2 months back since i was getting unneccesarily high bills and was being charged for some arbitrary services that i dint even use.
After that i went to the web world, submitted a cancellation form and completed the formalities after paying all the dues.
I was told my connection is cancelled.
Todays suddenly after 2 months, i get a postpaid bill for the previous two months.
When i call up the customer care, they tell me there is no request for cancellation of the connection in their system.
What non sense is this.Why should i even pay for a service i am not using at all.
I am definitely not going to pay and will also dissuade people from using reliance phones.
This is too much.They can charge you for anything, even for services that i don't use.
This is ridiculous.How can you even think of sendign a bill for a cancelled connection, and that too, the customer care says, there are no requests for cancellation of connection in the system.
Horrible services.Horrible customer care .I would suggest..pleaes take care i[censored] are using relaince phones, check your bills thoroughly.

SIR
I HAVE NEVER ACTIVATED THE BACKGROUND MUSIC SERVICE BUT THE COMPANY DEDUCT RS 25/- OR SO EVERY MONTH AND SENDS A MESSAGE STATING UR BACKGROUND MUSIC HAS BEEN RENEWED.WHEN I ASK THEM TO DEACTIVATE THE SERVICES THEY SAY U DIAL SO AND SO NUMBER WHICH ARE CHARGED AT 6 RS PER MIN AND STILL THE SERVICE CANT BE DELETED.
MY NO IS[protected]

I have a reliance Reiliance mobile with Prepaid connection.
They have cheated me twice by activate the caller tune ;sending the SMS and cut down money from my account saying that I have send the request of caller tunes activation.
What the customer can do in this cheating as we have nothing to say rather then requesting that it was not from my side.
The customer care excecutive straight away said their server has this information from user side .Even I was telling that i am informing you immediately as soon as i have got the SMS from your side and i dont need your caller tune please dont give this service to me and return my money but they said no money will be returned if once it was got cut.
I don't understand this type of cheating at all, how much RIM can earn by taking small amount of cheating from thier crores of customers.

Respected Sir,

My name is Prashant Dhama and I am living in Aavantika Ghaziabad Uttar pradesh. I want to tell you that I was using Reliance netconnect since septemeber 2008 to 17 Feb 2008. i haven't paid the bill of January and february also due to some reasons. I asked them to disconnect my connection. they did on 17th of februaury 2009, but they sent me a bill till 21st february 2009. they showed me the date of disconnection and I agreed and thought I might be wrong. Now I have paid their bill which costs RS. 835/- and this time they are saying that the connection is still active and you have to pay for March month also. I said that I have quit for your service on 21st Feb 2009 but they are arguing that your connection is still active and this time a request will be sent to main office to disconnect that you used 4 more days and whole month will be charged and you have to pay 450/- again. They send bodybuilders for recovery. They are humilating us please help me to get rid of this mess.

Prashant dhama
Aavantika ghaziabad
Uttar pradesh