Reliance Communications Complaints & Reviews

This message is with reference to reliance wipod device # [protected].

Summary:
I had purchased the device close to 2 months back and i had many issues ever since i purchased it.
There was no signal and speed was only maximum 0.5 mbps.
After 1 month, there was issue with the device and i had asked for device replacement. It has taken 8 days for device to get replaced and after that the new device was not activated for 7 days due to some reason.
So i didn’t have internet connection for 15 days roughly.

With this service, since i was not able to continue with the connection, and hence i requested for data card termination.

Note: currently the data card termination request has been raised with ref #[protected]

Issue:
I have spent 1400 /- for this data card and didn’t use the service for even 2 months.
But i have cleared the last month bill of 1144/-.

My only ask now is please waive of any unbilled amount on my device, since i am not using the internet for more than 20 days.

My billing cycle is 20th of every month and please consider this waiver request for today only, i don’t want to pay any more bill for this device.

Complaint:
I have called many times to harish who has given me data card and never i got proper response.
Many times he won’t pick up the call also. I tried reaching out to pramod (Harish's manager) as well and no response from him as well.
I have been following up on this issue many times. I might have sent some 10 messages on the same. And no response.

Dear mr nitesh kadam

Very good morning!!

I thank u for ur prompt response regarding waiver of rs 10 and crediting it back to my account.

Also as suggested by ur and written below i had immediately sent sms stop to 121 and when i received the message “ dear customer, you are not subscribed to any vas packs. To know about top vas packs sms start to 121 “

This happened with me many times so i want to know:

1) how this vas has been activated automatically when i have not subscribed it at all.
2) how to block this site permanently and can u do it for me.

Please respond so that i save time and botheration each time writing it back to customer care for waiver of the same.

Kindly respond immediately and refer to all the mails exchanged with us this time and last time when the same deduction had taken palce automatically without my consent.

Sanjay argal

(M)- [protected]
Alternate (M) +[protected]


From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 18 may 2016 22:23
To: sanjay. [protected]@stisanoh.com
Subject: re: deduction of 10 rs from my prepaid phone recharge amount phone number [protected] on 18/05/2016 @2:49 pm [t[protected]r1s010z1523359]

Dear mr. Argal,

We acknowledge your email dated may 18, 2016 for your reliance number [protected] and regret the inconvenience caused.

Kindly note that the waiver of rs. 10/- has been credited in your account on may 18, 2016

To unsubscribe value added services, sms "stop" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours.

Further if you have any concern, kindly write back to us.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Nitesh kadam
Officer - customer care
Reliance communications limited.

Download 'reliance instacare' mobile app from google play or windows store or itunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


— original message —
On may 18, 2016 at 4:54 pm, sanjay. [protected]@stisanoh.com wrote:
_

Dear sir/madam

Refer my so many following mails below this mail for unnecessary deduction of vas from my prepaid balance amount.

To my extreme displeasure once again the vas of 10 rs has been deducted from my talk time today and again by shemaroovp account has been credited by this amount where the balance has been changed from 150 rs before debit to 140 rs after debit. An sms from reliance has been sent and received by me @ 2:49 pm today ie 18/05/2016

As suggested on ur customer care site i have sent an sms @ 4:36 now and have got the message that no vas is activated/subscribed on my sim.

Hence i have 2 requests from u:

1. Refund my 10 rs immediately.
2. Block shemaroovp and similar names from giving any further vas message to me hence forth.

Pls confirm action taken in this regards.

Regards,

Sanjay argal

(M)- [protected]
Alternate m) +[protected]


From: sanjay. [protected]@stisanoh.com [mailto:sanjay. [protected]@stisanoh.com]
Sent:18 april 2016 09:01
To: '[protected]@relianceada.com'
Subject: re: deduction of 80 rs from my prepaid phone recharge amount phone number [protected] [t[protected]h3s010z1268428]

Dear ms amisha bhanushali,

Very good morning!!

We tahnk you for ur mail as below and acknowledge 41 rs in total has been received by and added to my talk time. Still rs 40 are balance (As total rs 80 were deducted from my talk time) to be addressed for which u have told further 2 days’ time for addressing. We shall wait for this duration as desired by you.

Further we would like to inform the following:
A. There is no cas activated on my prepaid and i have tried smsing on 121 number and also on tol free number 155223 but as per both no cas is activated.
B. Kindly note that this service shmaro had earlier alos deducted 80 rs on 4 occcassions some time back when i complained and got them waived off last time.
C. Looking to above kindly fix this problem permanenetly as even the reliance outlet at dewas ie shri sai service (Mr saurabh verma) has not been able to resolve this issue for me.

Thanking you,
Yours sincerely,

Sanjay argal

Gm (Qa)
Sti sanoh,
Dewas (Mp)- 455001
(M) — +91 [protected]


From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent:17 april 2016 11:51
To: sanjay. [protected]@stisanoh.com
Subject: re: deduction of 80 rs from my prepaid phone recharge amount phone number [protected] [t[protected]h3s010z1268428]

Dear customer,

We acknowledge your email dated april 16, 2016 for your reliance number [protected] and regret the inconvenience caused.

Kindly note that the waiver of rs. 40/- (20+20) has posted in your account on april 17, 2016.

We have registered your complaint regarding vas deduction vide service request id:[protected] on april 17, 2016 at 11.40 am and same will be resolved by april 19, 2016 at 12.00 am.

We would appreciate your patience and co-operation in this regard.

To unsubscribe value added services, sms "stop" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours.

Further if you have any concern, kindly write us within 24 hours from the date of deduction.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Amisha bhanushali
Officer - customer care.
Reliance communications limited.

Respected sir/ma'am
I want to state that a wrong deduction was made on my cell number [protected] of rs. 52.73. For that i made a complaint on 15.05.2016 at 05:11pm approx (Complain no.[protected].
They gave a resolution today stating that deduction was made for the data usage while i'm still having 11.45mb left in my balance.
Kindly help me.
Plz contact me on [protected]
S. N. Mishra

I have recharge my prepaid account with amount of 20 on 16 may 2016 of reliance of no. [protected]. After few hours when i checked my account it shows zero balance in my account. I have called reliance customer care for several times. Once they told me that their system update process is going on so that they cannot refund my balance. Every time when i call customer care they told me to call after 2 hours. This happens merely 7 to 8 times approx.
After that i again recharge my same account with rs 10. After few hours when i checked my account it again shows zero balance. The customer care of reliance is always miss guided me cut the phones during call. During this period there is no any type of service is activated on my no. After two days they don't respond me anymore. During this period my data balance is around 400 mb but i can't used it due insufficient balance. I want to request reliance to please let me why it is happened through your platform.
Thanking you,
Nikhil kale

I am purchees lyf reailance mobile flame 1on12/05/2016 and this mobile heating of second day of purchess but i wait in one day but this problm is not solve i go to reailance service center on 16/05/2016 but company staff of conveatin me and update of mobile system but me compermies of company but my problem not solve i am going in servies center 18/5/16 but company staf is not response of my complain staff is not good behave to custumer i am not satified of reailance company this company is fraud only cutumer is compermies on company but company is not solve of complaint

I have a wipod dongle which i was delivered to me after discussion with executives mr asi khan and mr mateen khan of reliance local office of saharanpur, and was been given a plan of 40gb unlimited for 999 and was given a promotional deal of getting 500 discount every month for 3 months. But when my plan was activated it was activated with 12gb day and 12gb night, and didn't received the promo deal. But after discussion with authorities i have been given discount of total 1000 in second month and plan changed, but again it was been changed to 12gb plan and now they are refusing to give me the original plan of 40gb. I was been told that i will get aroung 5mbps speen but i am getting 2kbps which is very difficult for me to even mail.
The exectives who sold me the product they are not taking any responsibilities and has told to other executives the executives looking my case are mr sunil yadav, mr sachin jain.

My device number (Mdn) is [protected]

Please help me

I have recharged my reliance number with internet pack but even then reliance has deducted approx rs 250/- from my mobile phone number. Complaint no. Is[protected]. They assured me to refund the money. But now they are not picking up call. So i am feeling that they have done a fraud with me. This is not the first tym they have deducted my balance. So i am getting tired of it so please check and help me.

I rajiv sharma r/o 91-92 vipin garden uttam nagar new delhi - 110059 a spine injury patient. My rel-cdma numbers are[protected][protected]-[protected]
[protected] not working due to network problem from 1 month. Many time i
Complaint online but no responce by your side. What can i do tell me. 198 or 333 not connecting from my any number 225/226 not working from 6 months.
Onr of my number is [protected] has debited rs-104 i dont know why please refund it or credited in my account.
Rajiv sharma
[protected]-[protected]

With all due respect, i want to say that i am using reliance gsm network in my tablet since 2 years under no [protected] for internet purpose

I recharged my no. On 10th may& 13th may, 2016 for rs.123 & 698 in which i have to got 1 gb & 10 gb data respectively as per the message i got from your side. I got only 650 mb & 4.4 gb data.

To know the reason and rectifying the problem i constantly contacting your customers care center. I am sorry to say that your employees either cut the call or say me to wait another 2-3 days. Some employees name i spoke to is roushan and anand as per i got message after call.

This is really frustrating and i feel cheated both the times. Please register my complaint as your customers support cut the call in between

I attach the message screenshot which i got both the times to resolve the matter. Please i[censored] want further info regarding this matter call me on my alternate no [protected] as this no is in my tablet which does not support calling.

Sir. Company still not provide 2g data benefit. I had recharge on 14 may 2016 by 175rs. But company still not provide me data benefit. Kimdly do needful sir. My mobile no. Is [protected]. As they didnot supporting on there customer care tollfree no. They disconnecting again and again. Sir its my urge to u make me needful by interfere regard this problem. Reliance is such a company. I am very dissatisfied.

I got below mail from reliance. They claim that i have a due of rs.2100/- with them for my data card. The fact is they kept on generating the bills even after i requested for termination of connection. They never listen to the complaint. All they want to do is to charge the customer fraudulently which is evident from other complaints in this forum as well as my previous experience with my company. Previously, i had a wi-max connection with them. Believe me, after 3 months of terminating the connection, they sent me a bill amount rs.1. Xx/-. You read it right. Rupees one and xx paise. Can you believe it? Back then itself i had done my homework well which is why, i did all the communication with them by mail. Even this time also, i have the mail communicating to them about me terminating the connection by calling up the customer care on the very same day. I have even wrote to their appalette. Everytime they call me, they ask me to forward the mails to them to an id they will text me. But they will next text me the mail id.

I have lost patience with them. I am going to consult my lawyer now. I have all the mail communications with me to prove my case. Before, i go to the lawyer, can you please let me know how to file a complaint in trai against the company's malpractice (Including the incident involving my wimax which was way back in 2012. But i still got that mail too with me.) also, am i eligible to file a case for relief against the mental agony they caused me through numerous calls and mails which threatened me of legal action wherein actually it's their customer care who never responds is in fault?

Notice


Take notice that plaintiff has instituted above pre-litigation case (Plc) to (Recover rs.2100 /- amount from you defendant) seeking relief against you as stated in petition. Therefore, you are hereby directed to appear before the above authority at venue office of the deputy registrar, 1st floor conference hall, city civil court, behind cauvery bhavan, bangalore – 560 009 on 03.06.2016 sitting no.150\2016 between 11:30am to 4:00pm., in person or through your authorized representative so that, the authority can conciliate between you and the plaintiff to settle the matter amicably, and once for all.


Relationship no :[protected]

Mobile no : [protected]

Amount due : 2100/-


For any clarifications please contact [protected]@ [protected]


(Hard copy the of the notice sent through post, if you have not received the same please take printout of this mail and visit above mentioned court address on 03.06.2016 between 11:30am to 4:00pm)

Under the order of


For dlsa, bengaluru urban dist.,

Begaluru

Bengaluru

Date : 16.05.2016


In case you face any issues on making on-line payment, request you to walk into any of the reliance store and make this payment or you can courier the cheque\dd to below mentioned address

Manager - circle cro

Reliance communications limited

Salarpuria pearl, municipal no. 72,

3rd cross road, residency road,

Ashok nagar, richmond town

Beside ballal residency hotel

Bengaluru – 560025


Cheque should be in favor of "rwsl[protected]"

This e-notification was automatically generated. Please do not reply to this mail. For any further assistance, please visit our website www. Rcom.Co.In or walk into any of our reliance stores.

I saw an offer of 499 jalsa plan unlimitet local and std callas, roaming incomming and outgoing also unlimited, 2g data unlimited. So i tried to change to relience because they had a rule that this plan ie jalsa 499 is only per mnp customers but they have chsnged the plan to 599 and that too only 4000 calls.
I request relience to change the plan to the older one and my problem for being late is my sim is new one so it takes 90 days to port to ither networks so i waited but now the plan has been changed so please change the jalsa 599 to older jalsa 499